Implementation Consultant Professional Services · Austin

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

As an Implementation Consultant, the ideal candidate will have experience working with emerging clients (worksite employee count of 500 – 10,000 employees) with multi-FEIN and multi-state setup. This position will focus on implementing clients who are using our Payroll, HR, and Benefit services as well as other Fourth products. Our client base is a mixture of Professional Employer Organization (PEO) clients and Administrative Services Only (ASO) clients.

This position would be implementing both types of clients.

• Discover client business requirements and document your findings for client sign-off

• Create a project plan and timelines working with the client and your project team

• Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on the documented specifications

• Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation

• Deliver administrator and manager training

• Support client for the first successful 30 days after go-live

• Participate in formal hand-off of “live” client

• Complete implementation by the expected “Go Live” date

• Provide expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace

• Use your project management expertise to help lead the workflow of the implementation team

• Ensure a “perfect first payroll” to ensure a referenceable client

• Serve as subject matter expert on PEO / HR+Payroll

• Overcome client and internal obstacles to complete a timely implementation

• Coordinate with other departments as necessary to obtain objectives

• Participate in updating training and other events that help share one's product skills with other consultants and to keep abreast of industry changes

• Experience with PEO and ASO-type implementation

• Knowledge and experience with multi-state payroll processing and tax setup

• Knowledge in GL exports and setup

• Understanding of a variety of client personal time off plans

• Experience processing payroll, setting up employees, adding deductions and direct deposit

• Familiarity with multi-product integrations

• Ability to prioritize between multiple deadlines

• Capability to work independently

• Proficient in delivering executive level communications

• Experience with training clients to use software

• Conflict resolution and de-escalation techniques

• Experience with PrismHR

• 3+ years implementing payroll or payroll software, or an equivalent combination of education and experience

• Consistent, on-time completion of implementations by the expected “Go Live” date

• Delivery of a “perfect first payroll” for each client, resulting in referenceable accounts

• Successful client support through the first 30 days after go-live with minimal escalations

• Positive outcomes from administrator/manager training and formal client hand-off

• Lifting and/or standing for long periods of time (up to 10 pounds)

Unlimited PTO!
Medical, Dental, Vision Insurance!

401k Match!

Parental Leave

Laptop and…