Help Desk Technician

Job Description :

Job Description :



Job Responsibilities :

• Provide first-line technical support to clients via phone, email, and remote desktop.

• Troubleshoot and resolve common IT issues, including hardware and software problems.

• Document and track all support incidents in our ticketing system.

• Escalate complex issues to higher-level technicians as needed.

• Assist with user account management and password resets.

• Provide basic network troubleshooting and configuration.

• Participate in on-call rotation for after-hours support.

Qualifications:

• Strong understanding of Windows operating systems.

• Basic knowledge of networking concepts.

• Excellent problem-solving and troubleshooting skills.

• Strong verbal and written communication skills.

• Ability to work independently and as part of a team.

• Prior MSP experience is a plus.

• Windows Server administration and Microsoft 365 administration experience is a plus.

• Reliable transportation and the ability to work in our Austin office.

Benefits:

• Competitive salary.

• Health insurance.

• Paid time off.

• Opportunities for professional development and career advancement.

Additional Job Information:

• Job Location:
  
  South Austin, TX near I-35.
• Team Size:14 employees
• Reports To:
  
  Help Desk Manager.
• On-call rotation: about once every 4–5 weeks, one day per week. Need to be available as late as 10:30 - 11:00 pm at night when on call.
• Provide multi-monitor system for technicians.

• Initial Microsoft Teams interview.
• Onsite interview with the team.

• Seniority level
  
  Not Applicable

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries IT Services and IT Consulting

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