Application Analyst - Epic Resolute

Job Posting

Title:

Application Analyst
- Epic Resolute

Hiring Department:
Dell Medical School
- Position Open To:
All Applicants
- Weekly Scheduled

Hours:

40 - FLSA Status:
Exempt from FLSA
- Earliest

Start Date:

Immediately
- Position Duration:
Expected to Continue

- Location:

AUSTIN, TX

General Notes The Application Analyst – Epic Resolute supports the implementation, maintenance, optimization, and ongoing operational support of Epic Resolute Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Electronic Remittance. This role partners closely with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement of Epic Revenue Cycle solutions.

For this recruitment, the primary operational focus is Professional Claims, Electronic Remittance, Reimbursement Contracts, and the Benefits Engine. Experience supporting Charge Router is highly desirable.

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

The Application Analyst – Epic Resolute serves as the subject matter expert and technical resource for Epic Resolute application areas. This role collaborates with operational, financial, clinical, and technical teams to support application build, configuration, workflow optimization, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and ongoing enhancement of Epic Revenue Cycle applications, with an emphasis on Professional Claims, Electronic Remittance, Reimbursement Contracts, and Benefits Engine functionality while ensuring reliable system performance and efficient business operations.

• Application Implementation and Support: Design, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows
• Analyze operational workflows: Analyze operational, financial, clinical, and technical workflows to develop effective application solutions
• Liaison: Serve as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues
• Support Build and Stabilization: Support application build, configuration, operational support, and post-go-live stabilization activities
• Break/fix support: Participate in break/fix support and workflow optimization initiatives
• Workflow Analysis and Optimization: Conduct workflow analysis to identify opportunities for operational improvement across Revenue Cycle operations
• Application Design and Implementation: Design and implement Epic Resolute application solutions supporting departmental and organizational needs; collaborate with operational and financial stakeholders to prioritize enhancements; recommend workflow improvements that increase efficiency, accuracy, and user satisfaction; support continuous optimization following Epic implementations and quarterly Epic upgrade cycles
• System Maintenance and Testing: Maintain and support Epic Resolute applications. Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT). Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades. Coordinate testing activities across applications and participate in end-user validation efforts. Ensure application changes comply with established change management procedures.
• Technical
  
  Collaboration:
  
  Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Resolute applications. Support cross-functional problem solving and operational improvement initiatives. Participate in planning, implementation, and optimization efforts supporting Epic Revenue Cycle applications. Communicate technical recommendations and operational impacts to stakeholders.
• Operational Support and Continuous Improvement: Provide ongoing operational support for Epic Resolute applications, including break/fix support, enhancements, upgrades, and change requests. Support quarterly Epic upgrades, new releases,…