Vice President of Information Technology

Overview

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The Vice President of Information Technology leads the technology foundation that RPM Living's corporate and on-site teams depend on every day. The role owns cybersecurity, infrastructure and network operations, the Microsoft 365 environment, enterprise business applications, and the relationship with our IT managed services provider (MSP). It also carries a distinct forward-looking mandate: to build, govern, and scale the company's internal artificial intelligence program.

• Own the enterprise information security program anchored to a recognized framework (NIST CSF 2.0 or CIS Controls), including a documented maturity baseline, a multi-year roadmap, and an identity-first, zero-trust posture spanning conditional access, multi-factor authentication, privileged access management, and regular access recertification.
• Commission regular third-party penetration testing and vulnerability assessments, and maintain compliance posture against applicable frameworks and regulations (e.g., state data privacy laws), tracking remediation to closure.
• Oversee threat detection and response, and keep incident response, disaster recovery, and business continuity plans current and regularly exercised against defined recovery time and recovery point objectives for critical systems.
• Own the availability, performance, and resilience of corporate infrastructure, cloud services, and network connectivity across headquarters, regional offices, and the property portfolio.
• Oversee the Microsoft 365 tenant as a governed platform including licensing strategy, configuration, and roadmap adoption.
• Strengthen information governance across the tenant: sensitivity labeling, retention, data loss prevention, and remediation of oversharing and permission sprawl.
• Manage identity and device posture, including endpoint compliance and onboarding and offboarding aligned to HR processes.
• Own the MSP relationship including scope, performance, commercial terms, service levels, and escalation.
• Establish effective IT service management and governance, business reviews, documented root-cause analysis for major incidents, and a joint improvement backlog, supported by ITIL-aligned incident, problem, change, and request processes with clear boundaries between MSP and internal ownership.
• Own IT vendor contracts, renewals, licensing optimization, and the technology budget including capital planning.
• Optimize standards and playbooks for property technology onboarding and offboarding so that acquisitions, dispositions, and management transitions run on a predictable timeline — including connectivity, wireless, and hardware standards for on-site offices, and guidance on community systems such as access control, smart‑home devices, package solutions, and resident Wi‑Fi in partnership with Operations.
• Own the health, integration, and lifecycle of corporate business applications outside the property management platform, applying product management discipline: named owners, documented integration surfaces, health scoring, and a recurring rationalization review.
• Partner with Business System Support on the corporate help desk experience, owning the technology components of first- and second‑tier support — ticketing platform, SLAs, and escalation path — while day‑to‑day staffing and delivery remain with Business System Support.
• Define and lead the enterprise AI strategy — where AI creates real operating leverage, where it does not, and how investment…