Desktop Support

# Desktop Support Apply
** Job#: 3045320
***
* Job Description:

** Desktop Support T2
*
* Location:

** Onsite Austin, TX 78759
** Duration**: 6 month contract to hire
** Rate**: 30-35hr (based on experience and max is not guaranteed)

Role Overview We are seeking a mid-level Desktop Support technician to provide Level 2 hands-on support to our end-users. This role is for a technician who has outgrown pure break/fix duties and is ready to contribute to projects, standards, and overall team success. The ideal candidate will possess a strong sense of empathy and service, focusing on providing better support to internal customers and thinking in terms of process, standardization, and efficiency.

Key Responsibilities
* Own and resolve escalations from Level 1 support, troubleshooting issues beyond standard scripts and knowledge bases.
* Perform Tier 2 break/fix support, identify patterns, and help prevent the recurrence of issues.
* Manage user onboarding and offboarding processes.
* Handle software installation, uninstallation, and troubleshooting.
* Conduct PC and laptop imaging and deployments, including driver management and system refreshes.
* Provide support for VoIP systems, such as Ring Central and/or Microsoft Teams.
* Support projects, contribute to process improvements, and assist newer technicians in their success.

Required Qualifications
* Proven experience in a Level 2 Desktop Support role.
* Proficiency with endpoint management tools, specifically Big Fix, for patching and deployments.
* Demonstrated discipline using an ITSM platform, like Jira, for incident management, requests, and documentation.
* Experience with Identity and Access Management through Active Directory (users, groups) and exposure to a hybrid Azure/Azure AD environment.
* Strong skills in supporting Microsoft Office and Microsoft 365.

Preferred Qualifications
* Participation in projects beyond standard ticket queues, such as deployments or system improvements.
* Experience mentoring or assisting Level 1 technicians.
* A mindset geared toward standardization, prevention, and automation, potentially with Power Shell exposure.
* Experience contributing to knowledge bases (KBs) or Standard Operating Procedures (SOPs).
* Exposure to Privileged Identity Management (PIM).  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and…