Scrum Master

• Provide program management support to application development teams across demand and delivery management, quality management, reporting, financial management, benefits management, and process governance
• Facilitate and drive Lean-Agile ceremonies, including PI Planning, Iteration Planning, Standup, Retrospective, Inspect and Adapt Workshop, Iteration Review, and Demo
• Plan and execute releases to production, provide release dates and artifacts, and submit Change tickets through closure with Release Management
• Ensure agreement and transparency across teams, including with the Release Train Engineer
• Maintain accurate and up-to-date JIRA information each iteration
• Analyze team capacity versus customer demand, including holidays and vacations
• Prepare and execute PI Planning for the team
• Produce weekly, monthly, and iteration reports according to organizational standards
• Track progress of PI Objectives, work in progress, backlog, priorities, dependencies, Commit to Complete Ratio, velocity, backlog readiness, and backlog health
• Arbitrate and resolve team conflict and understand escalation paths
• Provide leadership and direction to fellow project managers and scrum masters
• Identify, track, and remove impediments to program success
• Assess how individual projects affect the program and portfolio and escal

• 4+ years of experience managing development team project and maintenance activities from initiation through production support
• 4+ years of experience collaborating with Development, EA, QA, Release Management, and Infrastructure teams to resolve technical requirements
• 4+ years of experience providing written and verbal communication to varied audiences throughout the project lifecycle
• 4+ years of experience managing project and software development life cycles using Agile and Waterfall methodologies
• 4+ years of working knowledge of JIRA, Confluence, or similar tools
• Experience communicating and collaborating with various business units regarding project and maintenance efforts
• Ability to exercise judgment and analytical skills in ambiguous situations
• Outstanding attention to detail and ability to see the big picture
• Clear, effective verbal and written communication skills, including active listening, problem solving, and communication with technical and business users
• Ability to learn quickly and adapt to a changing environment; proactive information seeking
• Strong working knowledge of Microsoft Office, including Microsoft Project or similar tools
• A four-year college degree is listed as a preference, preferably in Project Management, Computer Science, Information Systems, Communications, or a related technical field

Demonstrates expertise in program management, particularly in Agile and Waterfall methodologies, with a strong focus on collaboration across development, QA, and release management teams. Proficient in utilizing JIRA and Microsoft Office tools to track project progress and facilitate effective communication.

• Program Management
• Agile Methodologies
• JIRA
• Communication Skills
• Conflict Resolution

• Program Management Support
• Agile Methodologies
• Waterfall Methodologies
• Project Lifecycle Management
• Capacity Analysis
• Release Management
• Reporting
• Benefits Management
• Process Governance
• Change Management

• Attention to Detail
• Analytical Skills
• Problem Solving
• Active Listening
• Adaptability

• Lean-Agile Ceremonies
• PI Planning
• Iteration Planning
• Backlog Management
• Stakeholder Communication

• JIRA
• Confluence
• Microsoft Office
• Microsoft Project