Added - a day ago Microsoft 365 system analyst Austin , Texas

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The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, One Drive, Purview, Viva, Loop, etc., focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra /Azure AD), and ensuring high availability through proactive monitoring and documentation, Service Now (ITIL) knowledge, and potentially On-Call rotation.

• Issue resolution and support for all M365 services.
• Troubleshoot system issues and be knowledgeable in utilizing Office 365 tools
• Escalation point for complex technical issues unresolved by the Service Desk

• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
• Familiarity with Active Directory;
  Entra ;
  Power Shell; etc.

• Manage and maintain M365 security policies and compliance requirements.
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to M365 services.

• Work with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

• Automation solutions, powered by scripting languages like Power Shell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained.

• 7
  - Experience administering M365 environments in a large organization.
• 7
  - Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and One Drive.
• 7
  - Experience implementing governance and compliance policies in a public sector or regulated environment.
• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, One Drive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Strong collaboration skills and experience working with cross-functional IT teams.

Experience with SAM tools (e.g., Snow, Flexera, Service Now).

• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.

• Work on a highly innovative team with cutting-edge technology
• Great opportunity to make a big impact and take ownership of technology initiatives
• Altruistic work
• Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees.

All applicants will be considered for employment.

LDS prohibits discrimination and harassment of any type regarding…