ServiceNow Developer

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

This is a platform ownership role. You should think in terms of process efficiency, data integrity, and user adoption — not just ticket resolution. You will own the deployment of solutions and modules from end-to-end: from scoping and design through development, testing, and continuous improvement in production

• Serve as the primary developer and administrator for the Service Now platform across the enterprise environment

• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs

• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes

• Administer Update Sets and manage change promotion across Dev, Test, and Production environments

• Design and deploy Integration Hub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools

• Build and maintain REST/SOAP integrations with internal systems and third‑party tools

• Configure and mature the Change Management module including change models, approval workflows, CAB automation, and risk assessment policies

• Mature and maintain the CMDB including Discovery schedules, normalization rules, CI relationships, and data reconciliation

• Manage Hardware Asset Management Pro configurations including asset lifecycle stages, disposal workflows, and reporting

• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility

• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities

• Continuously improve the end‑user experience through portal customization and feedback‑driven iteration

• Enforce Access Control Lists (ACLs) and role‑based access controls (RBAC) to protect sensitive data

• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions

• Document technical designs, integration architecture, and operational runbooks

• Provide Tier 3 support and serve as the escalation point for platform‑related incidents

• 3+ years of hands‑on Service Now development and administration experience

• Proficiency in JavaScript, Glide APIs, and server‑side and client‑side scripting within Service Now

• Demonstrated experience with ITSM modules:
  Incident, Problem, Change, Request, and Service Catalog

• Demonstrated experience deploying ITOM modules:
  Discovery, CMDB, MID Server, and Service Mapping

• Experience configuring Hardware Asset Management or IT Asset Management modules

• Practical experience building automations using Flow Designer or Workflow Editor

• Familiarity with REST/SOAP integration concepts and Service Now integration patterns

• Strong understanding of ITIL processes and how they map to Service Now functionality

• Ability to work independently, manage competing priorities, and communicate clearly with technical and non‑technical stakeholders

• Service Now Certified System Administrator (CSA)

• Service Now Certified Application Developer (CAD)

• Experience with Integration Hub including custom spoke development

• Hands‑on experience with CMDB governance and CSDM maturity initiatives

• Familiarity with IT security and compliance frameworks relevant to defense contracting such as CMMC or NIST SP 800-171

• Experience with Service Now Automated Test Framework (ATF)

• Exposure to Performance Analytics, reporting, and KPI dashboard development

• Experience in a defense, federal, or highly regulated IT environment

• Medical Insurance:Comprehensive health insurance plans covering a…