Added - a day ago Help Desk Administrator III Austin , Texas

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Luna Data is seeking a Help Desk Administrator III for a long term onsite contract opportunity in S. Austin.

• Long term contract
• 100% onsite

• 8+ years of Help Desk/Desktop Support experience
• Tier III support and escalated ticket management
• ITSM, ticketing systems, and remote support tools
• Hardware, software, operating systems, email, and printer support
• Network, desktop, and server troubleshooting
• PC, printer, and terminal maintenance/repair
• Basic electrical, mechanical, and electronics knowledge
• Ability to use technical manuals and diagnostic tools
• Software deployment and support of shared tools/applications
• Incident documentation, tracking, and resolution
• Strong troubleshooting, communication, and customer service skills
• Ability to explain technical issues to non-technical users
• Time management and team collaboration
• Knowledge of EIR Accessibility and assistive technologies
• Experience supporting users onsite, remotely, by phone, and via email

• Provide Tier III help desk support for escalated technical issues
• Troubleshoot and resolve hardware, software, network, desktop, and server problems
• Respond to support requests via phone, email, remote access, and in person
• Document, track, and resolve incidents in accordance with established processes
• Support operating systems, email, printers, and productivity applications
• Perform preventive maintenance and equipment repairs
• Coordinate system upgrades, changes, and new technology implementations
• Deploy and support shared software, development, and testing tools
• Communicate status updates and maintain work activity records
• Ensure timely issue resolution and customer satisfaction
• Assist users requiring accessibility accommodations
• Collaborate with team members to maintain support operations

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required for this role.