Senior Field Supervisor - Ramp Manager

KLA Services Team Opportunity

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Key Responsibilities

• Lead Customer Ramp Programs
• Drive Operational Readiness
• Manage Customer Communications
• Resource & Capacity Planning
• Escalation & Risk Management
• Operational Excellence

Key Competencies

• Program & Project Management
• Executive Communication
• Customer Relationship Management
• Strategic Planning & Forecasting
• Operational Excellence
• Resource Planning
• Escalation Management
• Risk Assessment & Mitigation
• Cross-Functional Leadership
• Change Management
• Data Analysis & Reporting
• Continuous Improvement

Success Measures

• Achievement of customer production ramp milestones.
• Installation and qualification performance versus plan.
• Forecast and capacity planning accuracy.
• Reduction of schedule delays and escalations.
• Customer satisfaction and stakeholder alignment.
• Effective communication of risks, issues, and recovery plans.
• Delivery of operational improvements that enhance execution quality and cycle time.

Why Join KLA?

This role provides a unique opportunity to lead some of the industry's most critical semiconductor capacity expansion and technology deployment programs. You will work closely with customers, executive leadership, and global operations teams to shape successful outcomes for some of the world's most advanced manufacturing facilities while driving meaningful business impact across the organization.

Minimum Qualifications

• Bachelor's degree in Engineering, Operations Management, Business, or a related discipline.
• 5+ years of experience in program management, operations, field service, manufacturing, or customer support.
• Experience leading complex cross-functional projects and customer-facing initiatives.
• Strong communication, presentation, and executive reporting skills.
• Demonstrated ability to influence without direct authority and drive results across organizational boundaries.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA .

Please ensure that you have searched KLA's Careers website for legitimate job postings.