Senior POS Configurations Support Specialist
Listed on 2026-09-12
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IT/Tech
Technical Support, Systems Analyst
Restaurant
365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant
365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too!
- Configure and initialize new Integrations for Radar Customers
- Troubleshoot Integration discrepancies and provide comprehensive solutions
- Handle tickets for assigned Enterprise Radar customers
- Document Software defects and report them to the Development team
- Updating relevant documentation for assigned POS Integrations
- Manage and troubleshoot customer exports from Radar
- Cross train and assist with R365 POS Integrations as requested
- Prioritize personal ticket queue
- Manage schedule and time according to highest priorities
- Mentor new team members at the request of Support Management
- Other Duties as assigned
- Bachelor's degree in related field is preferred
- Demonstrated history of being a high performing Support Agent
- Expert Knowledge within Radar POS Integrations
- Customer service skills
- Strong written and oral communication
- Detail-oriented
- Time management and task prioritization skills
- Strong ability to problem-solve
- Demonstrated strong leadership capabilities
- Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
- Competitive compensation package
- Comprehensive medical benefits
- R365 pays 100% of the premium for medical, dental, and vision insurance for employees
- 401k + matching
- Team member stock options
- Flexible PTO + Company holidays
- Wellness initiatives
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.
Internal Employees - R365 is committed to growing talent from within.
Reach out to your People Business Partner if you have questions.
DYN
365, Inc d/b/a Restaurant
365 is an equal opportunity employer.
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