Desktop Support Technician

We have an exciting opportunity for a Desktop Support Technician to support a state agency in Austin, TX. This position performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation, and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

4 Experience providing “white-glove” executive-level support.

5 Experience providing end-user support.

5 Experience supporting personal computer hardware and routine software installation.

5 Experience troubleshooting IT hardware and peripherals in an enterprise environment.

5 Experience supporting Microsoft productivity tools such as Office 365 and MS Teams.

4 Experience supporting video teleconferencing solutions such as Cisco Webex.

5 Experience creating technical knowledge articles.

4 Experience utilizing Service Now in a support environment.

5 Experience working in a multi-vendor environment for support operations.

• Opportunity to support and enhance a mission-critical endpoint management environment serving a Texas state agency.
• Collaborative and mission-driven work environment focused on security, reliability, operational excellence, and continuous improvement.
• Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more.

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required for this role.