Customer Engineer , Platform, SMB, Cloud

Customer Engineer I, Platform, SMB, Google Cloud

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer's primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges.

You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. In this role, you will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones.

You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Responsibilities:

• Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
• Architect solutions that leverage Gemini Enterprise to automate complex, end-to-end customer workflows.
• Drive the technical adoption of Gemini Enterprise, including managing proof-of-concept work for pre-built and custom AI agents (no-code and code-based) built on the platform.
• Share Google Workspace expertise to support the technical relationship with Google's customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace.
• Educate partners and customers on the power of Google Workspace and Gemini Enterprise - specifically leveraging agentic capabilities and third-party integrations - to drive technical innovation, define product direction, and successfully take new solutions to market.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.