IT Manager

Our client is a growing, privately backed infrastructure business is hiring an IT Operations Manager to take ownership of its corporate technology environment and employee support experience.

The position combines hands-on technical work with operational leadership. You will remain directly involved in solving difficult issues while improving service delivery, strengthening security, and creating a more consistent experience for employees.

• Administration and continuous improvement of the Microsoft 365 environment, including Entra , Exchange Online, Teams, SharePoint, Intune, licensing, and access controls
• Endpoint management for a mixed Windows and macOS environment
• Hardware procurement, configuration, deployment, maintenance, replacement, and secure retirement
• Device enrollment and provisioning through technologies such as Windows Autopilot, Jamf Pro, and Apple Business Manager
• Escalated support for complex identity, access, endpoint, collaboration, and business application issues
• Endpoint protection, encryption, patching, vulnerability remediation, and compliance monitoring
• Joiner, mover, and leaver processes, ensuring employees have the correct equipment and access throughout their employment lifecycle
• Support standards, service-level expectations, performance reporting, escalation procedures, and user communications
• Secure remote connectivity and internet access using Zscaler or a comparable platform
• Technology setup and deployment for new offices, project locations, and distributed teams
• Vendor management, purchasing standards, equipment refresh planning, and annual budget input
• Technical documentation, operational runbooks, knowledge articles, and employee self-service resources
• Automation of repetitive support and administrative tasks using modern scripting and AI-enabled tools

• Five or more years of experience across IT support, systems administration, workplace technology, or endpoint engineering
• Previous responsibility for leading support delivery, supervising team members, or independently owning an IT support function
• Strong administration experience within Microsoft 365 and Entra
• Practical knowledge of Intune, Conditional Access, Windows Autopilot, and identity lifecycle management
• Experience supporting both Windows and Apple devices in a business environment
• Working knowledge of Jamf Pro, Apple Business Manager, or similar Apple management tools
• A solid understanding of endpoint security, MFA, encryption, device compliance, threat protection, and patch management
• Experience with remote monitoring and support platforms such as Ninja One, Connect Wise, Datto, or equivalent
• The ability to troubleshoot difficult issues personally while also creating scalable processes
• Experience supporting employees across multiple offices, remote locations, or active project sites
• Clear communication skills and the judgment to work effectively with employees at every level of an organization

This role will suit someone who is technically credible, highly responsive, and comfortable taking ownership in a growing environment. You should enjoy improving processes, making sound decisions with limited direction, and balancing immediate support needs with longer-term systems development.

You will join an expanding business at a stage where your decisions will materially shape its technology environment. The company offers a competitive base salary, annual performance bonus, medical, dental and vision coverage, 401(k) matching, and flexible paid time off.