Shift Lead; Support & Operations
Listed on 2026-08-29
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IT/Tech
Shift Lead (Support & Operations)
Austin, Texas
Job Summary To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.
Key Responsibilities
- To ensure that calls/ chats are addressed within agreed SLAs
- To maintain attendance, leave reports, breaks & shift rosters
- To perform adhoc analyses, SIP activities and infrastructure management
- To resolve escalations in a timely manner adhering to the process and quality compliance
- To ensure positive customer satisfaction and feedback
- To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
Skill Requirements null Other Requirements null Maximum Salary (US): 89,000 Minimum Salary (US): 55,000
Why HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;
401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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