Operational Support Specialist Manager Austin, TX

Job Title:

Operational Support Specialist Manager

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

Up to 50%

Type of Travel:
Continental US

CACI delivers industry-leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) solutions that empower the nation’s tactical warfighters through advanced, distributed networks of sensors, platforms, and mission-critical technologies. We are expanding our operations leadership team with a forward-thinking manager who is passionate about guiding high-performance technical teams and shaping user-centric capabilities that directly support the U.S. defense and intelligence communities.

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems- including APERTURE, POINT GUARD, and GEOnet. Ensuring systems are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom-based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux-based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross-functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug-tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high-level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
• Oversee after-hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.

• Active TS/SCI with polygraph required
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience
• Demonstrated leadership experience managing technical teams or operations support functions
• Strong background in SIGINT, ISR operations, and associated military systems
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
• Significant proficiency in Windows, Linux, and distributed systems
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
• Ability to manage and prioritize tasks across multiple concurrent programs
• Excellent communication, interpersonal, and decision-making skills
• Ability to travel 25%-50%, depending on mission needs

• Prior experience as a cryptologic maintainer or collector, with advanced knowledge of Navy and Joint cryptologic platforms
• Experience with Unmanned Aviation Systems and broader ISR platforms
• Background configuring or operating DRT-based equipment
• Advanced Linux skills, including scripting (Bash/Python)
• DoD 8570 IAT Level II certification (e.g., Security+)
• Experience with POINT GUARD, GEOnet, or other CACI tactical mission systems

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust…