Lead IT Support Engineer Austin, TX

At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the-art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day.

Our leadership team is entrepreneurial, experienced, and accessible, with an open-door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you.

We're hiring a Lead IT Engineer, Support to own identity, access, and security operations as FSAI takes IT fully in-house. This is the highest-stakes seat in the build: you're taking over Global Admin and Managed Detection & Response responsibility currently held by our outsourced provider, standing up the tools and governance that don't exist today, and setting the technical standard the rest of the team builds on.

You report directly to the Head of IT, and you work closely with an IT Engineer, Support who owns endpoint, device, and network operations, so between the two of you, the full stack is covered.

This is a hands-on build role, not a pure architecture or oversight position. You're standing up real systems yourself in the first several months.

• Own Entra , SSO, and access governance end to end
• Lead the reconciliation of employee, contractor, and service accounts across Entra , our HRIS, and our contractor platform, closing gaps on stale, orphaned, or unauthorized access
• Build and maintain FSAI's identity and access inventory (systems, owners, user/admin counts, SSO/MFA/SCIM coverage) and run it on a quarterly access review cadence
• Own the privileged access review process for admin roles, taking that responsibility fully in-house from our outsourced provider
• Publish and enforce an SSO/MFA coverage standard across all critical business applications
• Select and roll out an Identity Governance & Administration (IGA) tool (net-new purchase, currently unselected)

• Own the transition of our outsourced provider's SOC coverage (Managed EDR, Managed ITDR, Managed SIEM) into an internally owned security operations capability. Crowd Strike (Falcon) is confirmed as our EDR platform, deployment and logging rollout are still in progress, this is the single highest-risk handover in the transition, since the outsourced provider currently holds Global Admin here
• Partner with the Security team and Head of IT on tool selection and coverage continuity during the transition
• Co-author FSAI's core IT policy set (acceptable use, access control, device management, vendor review, incident response) with Security and Legal
• Own the evidence tracker mapping IT-owned controls to system owners, supporting our SOC 2, ISO 27001, and GDPR audit readiness
• Partner with Security and Legal on the due diligence process for new vendors and AI tooling, from intake through security review to contract
• Contribute to ratifying FSAI's IT operating model, RACI, and escalation paths as we formalize how the team runs

• Build the runbooks, documentation, and escalation model the team will run on once the outsourced provider steps back
• Rebuild the institutional knowledge currently held outside the company

• Act…