Director, Health and Human Services; HHS) Information Technology; IT) Core Services Division
Listed on 2026-09-01
-
IT/Tech
IT Project Manager, IT Infrastructure, Systems Administrator, IT Consultant
Career Opportunities:
Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division (20722)
Posting 20722
-Posted
- Health & Human Services Comm
- IT Core Directory Services
- Computer and Mathematical
-d. $7000 - $8999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division
Job Title:
Director III
Agency:
Health & Human Services Comm
Department:
IT Core Directory Services
Posting Number:20722
Closing Date:09/11/2026
Posting Audience:
Internal and External
Occupational Category:
Computer and Mathematical
Salary Range:$7,716.66-$11,010.24
Pay Frequency:
Monthly
Salary Group:
TEXAS-B-28
Shift: Day
Additional
Shift: None
Telework:
Travel:
Up to 5%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Exempt
Facility
Location:
Job Location City:
AUSTIN
Job Location Address:701 W 51ST ST
Other Locations:
None
MOS Codes: ,C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI
15
Job Description
The Director of the Health and Human Services (HHS) Information Technology (IT) Core Services Division is selected by and accountable to the Director of the HHS IT System Services Division. This position performs advanced senior-level managerial work overseeing enterprise core infrastructure services, strategic planning, operations, policy development, service performance, budgets, contracts, and modernization initiatives.
The Director is responsible for the planning, governance, operation, security, modernization, and continuous improvement of enterprise infrastructure services supporting approximately 50,000 HHS System end users across HHSC and partner agencies. The role is accountable for availability, reliability, performance, compliance, and resilience of foundational platforms that support agency operations and services to Texans, including but is not limited to:
- Microsoft 365 services
- Entra identity services
- Active Directory services
- Authentication and access control services
- Endpoint management and device lifecycle services
- Windows Server and workstation platforms
- Systems configuration management
- Encryption and device protection services
- Virtual Desktop Infrastructure (VDI)
- Disaster recovery and business continuity infrastructure
- Infrastructure automation and platform engineering services
- Infrastructure security remediation
This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.
Essential Job Functions (EJFs)Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Executive Leadership and Infrastructure Operations
Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.
Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.
Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory agency, and technology requirements.
Infrastructure Modernization and Strategic Planning
Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.
Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.
Service Delivery and Customer Engagement
Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.
Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.
Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.
Security, Compliance, and Risk Management
Provides executive oversight for infrastructure security, vulnerability…
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