Director, Site Reliability Operations

• Noise Reduction

Provide governance across enterprise operational processes.

• Enterprise Architecture

Global Cloud Operations

Vice President, Global Cloud Operations

Remote (U.S.) / Hybrid (Preferred)

Up to 20% (Domestic and International)

At Omnicell, our mission is to transform the pharmacy and nursing care experience through intelligent automation, cloud-native software, and operational excellence. As our healthcare platforms continue to scale globally, ensuring reliable, secure, and uninterrupted service delivery is essential to our customers and the patients they serve.

Site Reliability Operations (SRO) is the operational heartbeat of Omnicell’s cloud platform. This organization is responsible for operating production services, maintaining situational awareness across the enterprise, coordinating incident response, restoring service, and continuously improving operational excellence.

As Director of Site Reliability Operations, you will build and lead a modern, AI-enabled operations organization that moves beyond the traditional Network Operations Center (NOC). Your team will leverage automation, observability, operational intelligence, and disciplined operational processes to proactively manage production environments and ensure exceptional service reliability for customers around the world.

This is an opportunity to redefine cloud operations by building a world-class Site Reliability Operations organization that partners closely with Site Reliability Engineering, Cloud Platform Engineering, Cloud Security, Product Engineering, and Technical Support.

This is not a traditional NOC leadership role.

Reporting directly to the Vice President of Global Cloud Operations, the Director of Site Reliability Operations will establish Omnicell’s global operational strategy for cloud services, leading the teams responsible for 24×7 production operations, event management, service restoration, major incident management, operational governance, and operational readiness.

Working closely with the Director of Site Reliability Engineering, this organization will execute the operational strategy while SRE continuously engineers improvements to reliability, automation, and resilience. Together, these organizations create a modern cloud operating model where reliability is both engineered and operationally sustained.

The successful candidate will build a proactive, automation-driven operations organization that reduces operational risk, accelerates service restoration, and continuously improves the customer experience.

The Director of Site Reliability Operations is responsible for leading Omnicell’s global Site Reliability Operations organization.

This role owns the operational execution, governance, and continuous improvement of production cloud services, ensuring that customer-facing platforms remain available, resilient, and operationally efficient.

The organization serves as the central coordination point for operational awareness, incident response, service restoration, operational communications, and production readiness while driving automation that reduces manual effort and improves operational maturity.

Success in this role is measured through operational excellence, service availability, incident response effectiveness, customer experience, and continuous operational improvement.

As Director of Site Reliability Operations, you will define how Omnicell operates its production cloud environment.

Your leadership will establish a proactive operational culture that leverages automation, observability, AI-assisted operations, and disciplined operational processes to detect issues early, minimize customer impact, accelerate service restoration, and continuously improve operational performance.

Working alongside Site Reliability Engineering, Cloud Platform Engineering and Cloud Security, your organization will ensure that production systems remain stable, resilient, and ready to support Omnicell’s continued growth.