Director, Health and Human Services; HHS) Information Technology; IT) Core Services Division

Date:
Aug 28, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Director, Health and Human Services (HHS) Information Technology (IT) Core Services Division Job Title: Director III Agency: Health & Human Services Comm Department: IT Core Directory Services Posting Number: 20722 Closing Date: 09/11/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $7,716.66 - $11,010.24 Pay Frequency: Monthly Salary Group: TEXAS-B-28 Shift: Day Additional Shift: Telework:
Travel: Up to 5%
Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility

Location:


Job Location City: AUSTIN Job Location Address: 701 W 51ST ST

Other Locations:
MOS Codes: ,C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI
15

The Director of the Health and Human Services (HHS) Information Technology (IT) Core Services Division is selected by and accountable to the Director of the HHS IT System Services Division. This position performs advanced senior-level managerial work overseeing enterprise core infrastructure services, strategic planning, operations, policy development, service performance, budgets, contracts, and modernization initiatives.

The Director is responsible for the planning, governance, operation, security, modernization, and continuous improvement of enterprise infrastructure services supporting approximately 50,000 HHS System end users across HHSC and partner agencies. The role is accountable for availability, reliability, performance, compliance, and resilience of foundational platforms that support agency operations and services to Texans, including but is not limited to:

• Microsoft 365 services
• Entra  identity services
• Active Directory services
• Authentication and access control services
• Endpoint management and device lifecycle services
• Windows Server and workstation platforms
• Systems configuration management
• Enterprise software deployment services
• Encryption and device protection services
• Enterprise storage services
• Virtual Desktop Infrastructure (VDI)
• Disaster recovery and business continuity infrastructure
• Infrastructure automation and platform engineering services
• Infrastructure security remediation

This position works under limited direction with extensive latitude for the exercise of initiative and independent judgment.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Directs and oversees all functions of the HHS IT Core Services Division, including strategic objectives, operational plans, service delivery models, and modernization initiatives aligned to HHSC business priorities.

Provides leadership to ensure continuity of service delivery, operational stability, system reliability, customer satisfaction, and infrastructure resiliency across enterprise technology platforms.

Establishes performance measures, operational metrics, standards, and service level objectives to evaluate infrastructure operations and ensure compliance with legal, regulatory, agency, and technology requirements.

Develops and executes multi-year roadmaps for infrastructure modernization, Microsoft platform transformation, identity services, endpoint management, virtualization, storage, automation, and operational intelligence.

Partners with System Services leadership, the HHS IT CTO, CISO, PMO, and executive stakeholders to align technology investments, architecture strategies, and modernization roadmaps with agency objectives.

Leads efficient, effective, and customer-focused infrastructure operations for HHSC customers.

Advises, consults, and negotiates with customers and stakeholders regarding infrastructure service delivery, operational issues, service performance, modernization efforts, and technology needs.

Coordinates with HHS departments, partner agencies, managed service vendors, service providers, program areas, and IT points of contact to support reliable operation of in-scope core services and excellent customer service.

Provides executive oversight for infrastructure security, vulnerability remediation, identity governance, endpoint security, encryption, compliance, disaster recovery, business…