Program Specialist V - Level One

Date:
Aug 26, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

• Functional
  
  Title:
  
  Program Specialist V
  - Level One
• Job Title: Program Specialist V
• Agency: Health & Human Services Comm
• Department: Purchasing
  - Consolidated 2
• Posting Number: 20614
• Closing Date: 09/09/2026
• Posting Audience: Internal and External
• Occupational Category: Business and Financial Operations
• Salary Range: $4,523.16 - $6,000.00
• Pay Frequency: Monthly
• Salary Group: TEXAS-B-21
• Shift: Day
• Additional Shift: Days (First)
• Telework
• Travel
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Job Location City: AUSTIN
• Job Location Address: 1100 W 49TH ST (DHSB)
• MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Procurement and Contracting Services is looking for Program Specialist V,

The Level 1 Procurement and Contracting Services System Support Specialist provides advanced customer support, technical assistance, and training to users of CAPPS Financials and SCOR systems supporting procurement, contracting operations, and reporting within Health and Human Services (HHS).

This position serves as a functional and technical resource for CAPPS Financials, CAPPS Reporting, and SCOR (System of Contract Operations and Reporting), providing advanced support throughout the procurement and contracting lifecycle. Responsibilities include assisting with requisitions, solicitations and events, contracts, purchase orders, remediation activities, system access, Docu Sign, Power Forms, electronic signature processes, and other related procurement workflows.

The position operates in a high-volume environment supporting the processing and resolution of more than 87,000 remediation tickets. Responsibilities require effective workload prioritization, timely problem resolution, quality assurance, and coordination across multiple functional and technical teams to ensure accurate and efficient procurement and contracting operations.

Provide technical and operational support for the CAPPS Financials and SCOR systems for Procurement and Contract Services (PCS) staff and program areas, with primary responsibility for requisitions, purchase orders, procurement, and contract-related processes.

Serve as a primary resource for CAPPS Financials and SCOR Level 1 technical support by troubleshooting system, processing, configuration, and user-access issues. Research, test, and validate solutions within CAPPS Financials, SCOR, Sandbox, and User Acceptance Testing (UAT) environments. Develop and submit change or service requests when system modifications or additional technical assistance are necessary to resolve procurement and contracting issues.

Troubleshoot and process purchase order adjustments, buyer electronic-signature settings, Texas Smart Buy functions, buyer-team configurations, and other procurement-system activities. Provide technical assistance for contract processing by identifying and resolving system issues that affect contract creation, routing, processing, approval, and execution.

Serve as a subject‑matter resource for the agency’s CAPPS Financials and SCOR systems, particularly in the areas of requisitioning, procurement, purchasing, and contracting. Develop reports, analyze system information, and use CAPPS Financials, SCOR, and Remedy data to support procurement operations, identify trends, and resolve issues.

Provide training, technical guidance, and procedural support to CAPPS Financials and SCOR users to promote accurate and consistent system processes. Participate in system enhancements, testing, implementations, upgrades, and other changes…