Drug Diversion Analyst

Drug Diversion Analyst

Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together.

Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose—and where every day you can make an impact—you'll find it here.

We are seeking a Drug Diversion Analyst to join our team. This is either a remote opportunity in the US or hybrid to one of our US offices in the St. Petersburg, FL;
Boston, MA; or Austin, TX areas.

Job Summary

The Diversion Analyst is responsible for ensuring controlled substance accountability throughout the medication use process. This position will help to prevent controlled substance misuse/abuse/diversion and maintaining compliance with regulatory requirements throughout our customers. This team member designs and executes audits and proactive monitoring strategies for discrepant use of controlled medications, maintains records and educates customers on requirements and best practices. This role requires completing activities related to customer application education and satisfaction, industry trends, and expertise in data analysis.

This role will provide services necessary to deliver and maintain a compliant and robust drug diversion monitoring program for our customers.

Duties and Responsibilities

• Review and dissect customer alerts to identify suspicious activity.
• Document investigations for potential incidents found during investigation of alerts.
• Maintain positive relationships with Drug Diversion Monitoring Services customers through training requests, monitoring, investigations, benchmarking reports, and managing workflows.
• Develop expertise in industry trends, drug diversion regulations, and the Imprivata Fair Warning solution.
• Ensure Imprivata application of the customer is current and able to meet contractual obligations and monitor on a daily basis.
• Serve the customer as a primary point of contact for services related to Drug Diversion Monitoring
• Ensure the renewal of subscription Managed Services by providing outstanding customer service at all times.
• Contribute to the creation and maintenance of project and process methodologies, training and documentation.
• Assist with maintaining a repository of related documentation pertaining to the customer's Imprivata enterprise.
• Establish and facilitate recurring customer meetings, and manage communication of status updates, health reports, and recommendations to customer stakeholders.
• Assist responses to certain support requests and troubleshooting efforts on behalf of Managed Services customer accounts.
• Other duties as assigned and required.

Qualifications

• Associates degree required in Pharmacy, Public Health, Healthcare Administration, Information Systems, Business Analytics, or related discipline. Bachelor's degree preferred.
• 1-3 years of Pharmacy experience;
  Prior pharmacy experience or Certified Pharmacy Technician (CPhT) a plus.
• Experience with data analytics / data mining and project management is a plus.
• Excellent verbal and written skills, with dedicated attention to detail.
• Ability to prioritize, organize and autonomously problem solve while working to meet deadlines.
• Self-motivated and positive customer service attitude.
• Familiarity with medical terminology and clinical workflow a plus.
• Prior experience with serving healthcare customers and Imprivata solutions or relevant healthcare information technology a plus.
• Experience…