ServiceNow Portal Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Now Portal Developer

Location(s): Austin, TX

We are seeking a highly skilled Service Now Portal/UI Developer to own and enhance a customer-facing Service Now Portal. The ideal candidate will be an HTML/CSS/JavaScript expert with a strong eye for UI/UX design and a passion for creating modern, accessible, and user-friendly digital experiences.

This role will also provide Salesforce and Pardot administration support for Outreach and Growth functions designed to attract and engage prospective customers.

• Design, develop, maintain, and enhance Service Now Portal pages and widgets for existing and prospective customers.
• Develop modern, responsive, and intuitive user interfaces using HTML, CSS, and JavaScript.
• Optimize Service Now Portal search functionality using advanced tags, filters, and search configurations.
• Collaborate with the Service Catalog Manager to improve the overall Portal interface and customer experience.
• Support Salesforce and Pardot administration activities related to Outreach and Growth initiatives.
• Investigate user experience challenges and recommend alternative designs and solutions that support continual service improvement.
• Ensure Portal functionality and UI components provide a consistent experience across browsers and mobile devices.
• Apply accessibility best practices and support compliance with Section 508/EIR accessibility requirements.
• Work with Service Now configurations, including system properties, update sets, workflows, scheduled jobs, and business rules.
• Collaborate with cross-functional teams in an Agile/Scrum environment.

• Undergraduate degree or equivalent combination of education and experience.
• Expert-level knowledge of HTML and CSS.
• Proficiency with JavaScript.
• Strong UI/UX design and user experience development skills.
• Hands-on experience developing and enhancing Service Now Service Portal interfaces.

• ITIL Foundation certification or knowledge of ITIL principles.
• Familiarity with Section 508/EIR accessibility compliance.
• Experience with ITSM ticketing systems and processes.
• Experience working in Agile/Scrum environments.
• Experience working with Service Now system properties and update sets.
• Experience with Service Now workflows, scheduled jobs, and business rules.
• Knowledge of cross-browser compatibility and responsive/mobile interface development.
• Experience supporting continual service improvement through user experience analysis and alternative design recommendations.
• Service Now Certified System Administrator or Service Now Certified Application Developer certification.
• Experience with Salesforce and Pardot administration is highly desirable.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.