Azure Subject Matter Expert; SME

Our Company Culture:

Centre is built on four core values—
Trusting Partnerships
, Passion for Business and Tech
, Doing IT Right
, and Ownership of Results
. In our collaborative environment, consultants are expected to communicate transparently, take accountability from start to finish, and deliver solutions that are supportable, secure, and aligned to standards. We bring an enterprise experience with personalized service and a local touch—guiding clients through selecting, deploying, and managing technology that helps their business succeed.

• Hybrid Work Options,Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally

Responsible for service delivery across public and private cloud environments, with primary emphasis on Microsoft Azure infrastructure services (compute, storage, networking, identity, and security) and secondary support within Amazon Web Services as needed. This role serves on the Subject Matter Expert (SME) team—driving standards, onboarding/offboarding, tool optimization, escalations, and proactive improvements that enhance reliability, security, and performance of customer environments.

The Senior Technical Consultant on the SME team architects and implements IT infrastructure solutions while acting as a high-level escalation resource. Success in this role requires strong ownership, disciplined adherence to Centre standards, fact-based root cause analysis, and clear communication with internal teams and customer stakeholders to consistently demonstrate “proof of value.”

• Maintain and optimize Azure cloud infrastructure to meet availability, performance, and uptime SLAs.
• Provide proactive recommendations and continuous improvement for customer Azure environments across tenant organizations.
• Own monitoring, alerting, reporting, troubleshooting, and performance tuning (including actionable alert hygiene and meaningful operational dashboards).
• Maintain required Microsoft Azure certifications and continuously develop expertise aligned to Centre’s SME certification matrix.
• Lead high-severity incident response and serve as an escalation point; drive timely resolution, customer communication, and post-incident follow-up.
• Implement Azure solutions using repeatable standards (naming, configuration baselines, security controls, and documentation) to ensure long-term supportability.
• Conduct post-sales technical follow-ups, support onboarding/offboarding activities, and provide remote customer support as needed.
• Prioritize effectively in a fast-paced environment, set expectations early, and meet committed deadlines for deliverables.
• Communicate clearly and professionally (written and verbal) with internal teams and external customers, including during escalations.
• Build trusting partnerships by collaborating respectfully, showing ownership, and providing high-quality customer service.
• Submit timesheets, expense reports, and required documentation accurately and on time.
• Stay current on Azure platform changes, security advisories, and industry best practices; recommend and implement improvements.
• Provide status updates and progress reports to leadership and/or Project Managers; surface risks early with recommended options.
• Manage multiple projects and customer priorities while maintaining quality, consistency, and professional judgment.
• Translate business requirements into secure, scalable Azure technical solutions aligned to Centre standards and customer outcomes.
• Participate in on-call schedules and act as a high-level escalation point for cloud, network, and security…