VCA Client Consulting Manager - Travel & Entertainment

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Overview:

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The North America Consulting Practice within VCA provides deep expertise in the banking, payments & analytics industry to provide solutions and insights that assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Manager to join our Travel & Entertainment segment and serve as the day-to-day consulting project lead for high-impact client engagements across the North America region. This individual will be responsible for leading complex consulting projects from scoping through delivery, coordinating cross-functional teams, managing client and internal stakeholders, and ensuring that work is delivered on time, with high quality, and with actionable business impact.

The ideal candidate will bring experience, knowledge, or a demonstrated interest in the travel industry, including areas such as airlines, lodging, cruise, online travel agencies, or broader travel and entertainment commerce.

Potential engagements will include payments strategy, benchmarking analysis, product development and launch, customer life cycle analytics (acquisition, engagement, retention), audience creation and personalization, loyalty optimization, propensity modeling and geospatial insights to name a few.

• Lead and manage consulting project delivery, serving as the primary day-to-day owner for assigned client engagements:
• Lead consulting initiatives, managing cross-functional project teams and delivering upon engagement commitments
• Collaborate with peers in other functional areas (e.g., data science, product, marketing, sales, risk) and across global and regional teams to execute projects
• Create a storyline to help the client link insights to recommendations
• Develop frameworks, approaches and recommendations that effectively address the most impactful opportunities and challenges of our clients
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
• Manipulate and analyze large data sets, including industry and Visa data, to identify meaningful insights and develop recommendations for clients.
• Support the development of a pipeline of work with North America Travel & Entertainment clients
  • Contribute to selling, scoping and delivering client engagements in partnership with immediate team members and Visa partners.
  • Work with team leads to identify potential opportunities with T&E clients and contribute to closing deals for engagement work.
  • Support the setup of new projects through internal Visa processes, including contract writing, legal/funding approvals, and updates required for proper revenue recognition.
• Bring travel industry experience, travel-related client experience, or a demonstrated interest in the travel and entertainment sector, with the ability to quickly build fluency in key terminology, business models, customer journeys, loyalty dynamics, and data attributes across verticals such as airlines, lodging, cruise, online travel agencies, and other travel-related merchants.
• Build a deep understanding of clients' businesses and stay abreast with industry trends/developments to strengthen VCA's position as a strategic partner
• Partner with peers in other functional areas to execute projects in ways that leverage the breadth and depth of Visa's resources
• Engage with Visa internal teams in regular strategic & planning discussions.
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice
• Leverage AI and other technical tools to…