Product Manager, Sales Technology

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.

We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.

You

• Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
• Love solving complex real-world business problems.
• Recognize that cross-functional collaboration is a core component of success for the team.
• Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
• Have become a stronger engineer by making mistakes and learning from them.
• Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.

We

• Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
• Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
• Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
• Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
• Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
• Consider our people to be our greatest asset-we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.

PIMCO Sales Technology builds the products, platforms and solutions our global sales organization relies on every day. We're looking for a senior product leader to own our CRM product and lead its next-generation reinvention.

CRM is one of the most widely used products across our firm. Like most enterprise CRMs, it centers on a form-heavy, data-entry-driven experience - and AI is changing what people expect from it. Your mandate is to evolve our Dynamics 365 platform toward a headless, AI-native CRM: a strong system-of-record and API layer underneath, with agentic and lightweight interaction on top, so that capturing and retrieving client information becomes effortless rather than an administrative task.

The role is focused on product leadership rather than platform administration. The necessary engineering, AI, and data capabilities already exist; the opportunity is to bring them together under a clear product strategy and a single accountable owner who can shape the roadmap and deliver business impact.

• Own the CRM product vision, roadmap, and prioritization
• Define and sequence the shift to a headless, AI-native model - evolving from a UI-centric product toward a data and capability layer that agents, APIs, and purpose-built surfaces consume, closely aligned with sales workflows.
• Lead a cross-functional product squad drawing on engineering, UI, AI, and data teams to deliver against a unified roadmap.
• Be the voice of the AMs. Build deep relationships with the global sales organization, translate their needs into a prioritized backlog, and use support and usage signal to drive continuous improvement.
• Deliver measurable outcomes especially around efficiency.
• AI-native - agentic interfaces, auto-capture, and human-in-the-loop workflows as first-grade product surfaces.

• 10+ years in product management, including senior ownership of a CRM, sales-technology, or consumer-facing platform product serving a demanding customer base.
• Bachelor's degree in engineering, computer science, or equivalent experience
• A track record of modernizing a legacy or mature product, with measurable improvement in adoption and user satisfaction - not just feature delivery.
• Fluency in AI-native product thinking:
  
  E.g. you understand Karpathy's llm-wiki.
• Strong prioritization and stakeholder-management skills; you can partner closely with engineering while holding a clear,…