Tools Support Administrator

Date:
Aug 26, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Tools Support Administrator

Job Title: Systems Administrator V

Agency: Health & Human Services Comm

Department: TIERS Oprtns OAPD Staff

Posting Number: 20312

Closing Date: 02/24/2027

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,797.66 - $9,508.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Telework:

Regular/Temporary:
Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility

Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

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The Tools Support Administrator performs senior-level computer systems analysis and support within the TIERS Operations Tools Support team. This role administers and maintains enterprise tools, including SMA OpCon, IBM Cognos, Precisely Spectrum, Application Lifecycle Management (ALM), and Informatica Identity Resolution (IIR). Responsibilities include planning, analyzing user requirements, recommending automation opportunities, and enhancing existing systems. The position may provide leadership or mentoring to other technical staff and requires independent work with substantial latitude for decision-making and problem-solving.

The administrator performs software installation, server maintenance, user administration, and technical support for all assigned tools. Duties include maintaining backend systems such as Microsoft SQL Server, applying updates and patches, rebuilding indexes for IIR during database refreshes, and serving as the primary liaison with software vendors. The role also functions as a subject matter expert (SME) to ensure optimal performance, reliability, and continuity of business operations across the organization.

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Provides system administration for Informatica IIR, SMA OpCon, IBM Cognos, and Precisely Spectrum; performs client installs, server maintenance, and Microsoft SQL Server backend support; applies software patches and upgrades; configures user accounts, standard environments, and manages licensing. (20%)
• Provides specialized expertise in administering Informatica IIR for identity matching; coordinates with Informatica to resolve issues; maintains system accuracy by rebuilding indexes with each database refresh. (25%)
• Serves as SME for ALM and Informatica IIR administers job scheduling, resolves issues in coordination with support, and manages configuration, users, environments, and licensing. (20%)
• Administers ALM and Informatica IIR software; works with support teams; assists development teams and deploys various changes during TIERS releases. (15%)
• Administers and supports the Precisely Spectrum address-validation application on Linux servers; installs software, performs server maintenance, and coordinates with the vendor as needed. (15%)
• Supports releases and deployments across more than 24 environments using Agile methodology; participates in user story creation, scrum meetings, and sprint activities. (5%)

• Proficiency administering ALM, Precisely Spectrum, Informatica IIR, and SMA OpCon, including installations, upgrades, configuration, and system maintenance.
• Strong troubleshooting and diagnostic skills for resolving complex issues across a suite of tools and related infrastructure components.
• Knowledge of Microsoft SQL Server, including performing backend tasks such as index rebuilds and general database support.
• Experience administering applications on Linux and Windows servers, including log analysis, service management, and system monitoring.
• Ability to identify and implement automation and process improvements to enhance operational efficiency and system reliability.
• Skill in managing vendor relationships, opening support tickets, and coordinating issue resolution.
• Ability to analyze technical requirements, evaluate system behaviors, and propose effective solutions.
• Skill in interpreting data and supporting business intelligence needs through Cognos or other reporting tools.
• Ability to assess operational risks and recommend appropriate mitigation strategies.
• Ability…