Business Systems Analyst - ServiceNow Implementation

Overview

Business Systems Analyst - Service Now Implementation

Austin, TX
• Contract role

MANDATORY: Service Now Implementation experience

• Work with engineering teams across functions to drive the design, development, and recommendation of systems and work processes that help employees work faster and more efficiently.
• Partner with key business stakeholders to understand their business processes and requirements to come up with robust solutions to vague problems.
• Synthesize and document the business strategy and influence the design of features that improve the reliability of applications and systems by integrating feedback from cross-functional teammates.
• Translate business needs into high-level technical specifications and contribute to building solutions that are reliable, scalable, and secure for the size and scope of the company.
• Identify priorities and the roadmap for meaningful improvements in business analysis and cross-function execution.
• Collaborate with internal business teams and/or third-party vendor teams to contribute to the overall vision, system requirements, and delivery roadmap.
• Take ownership over every part of a project as a subject matter expert, track and maintain progress, mitigate risks, manage expectations with teams and clients, and maintain the big picture.
• Manage stakeholders and escalations, coordinate testing, and work with engineering teams to deploy applications through go-live.
• Task/project management;
  Drive solution, vision, and strategy;
  Maintain technical fluency;
  Demonstrate domain-specific expertise;
  Focus on customer engagement;
  Build relationships;
  Perform data analysis and synthesis;
  Design and implement solutions.

• Proven Service Now implementation experience (mandatory).
• Strong ability to shadow clients, understand business needs, identify pain points, and recommend solutions based on business analysis.
• Subject matter expert in relevant business domains, industry knowledge, and proficiency with data modeling, integration patterns, systems design, and technology stack choices.
• Excellent collaboration with cross-functional teams and stakeholders; ability to translate business needs into technical specifications.
• Experience with project management, risk mitigation, and go-live planning.
• Customer focus and engagement; relationship building; data analysis and synthesis; solution design and strategy.

Austin, TX – Contract

Base pay range: $90.00/hr - $95.00/hr

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.