Digital Information Technical Support
Listed on 2026-09-10
-
IT/Tech
IT Support, Cybersecurity, Systems Administrator
Career Opportunities:
Digital Information Technical Support (20011)
Posting 20011
-Posted
08/20/2026
- Health & Human Services Comm
- IT Internal Marketing
- Computer and Mathematical
- Other Locations (1) - Additional Shifts available (1) -c. $5000 - $6999 per month
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Explore more details on the Benefits of Working at HHS webpage .
Functional
Title:
Digital Information Technical Support
Job Title: Systems Analyst IV
Agency: Health & Human Services Comm
Department: IT Internal Marketing
Posting Number: 20011
Closing Date: 09/19/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,098.66-$7,083.33
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: Days (First)
Telework:
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility
Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: ,X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB
10,CYB
11
ISM,IT,Z Prefix
Job Description
Reporting to the Director of Digital Information Services, this position collaborates with Legal, Program, and IT teams across Texas Health and Human Services (HHS) agencies. As a member of the IT Operational Support group, this role supports security operations, vulnerability management, and system lifecycle activities, including server maintenance and decommissioning systems. Responsibilities include tracking risks and vulnerabilities in Archer, managing IT service requests, and collecting forensic data from digital devices.
Additional duties include advanced computer systems analysis, server administration, user requirements definition, procedure development, and system enhancement or automation. The position requires technical expertise in analyzing complex systems, maintaining server environments, supporting lifecycle activities, developing strategic solutions, and collaborating effectively with business and technical teams. Work is performed with minimal supervision.
- Coordinate with Security and vendors using Archer management tool to review scan results, plan remediation, and manage risk acceptance. Developing and maintaining detail documentation for security controls, including implementation statement and providing supporting evidence for compliance. Write and validate System Security plans, support audits and continuous monitoring activities. (25%)
- Manage information and documentation for all Digital Information Services applications, providing support for architectural reviews, authority to operate, licensing, and system support tickets as necessary. (15%)
- Performs server and systems administration activities, including configuring, maintaining, patching, troubleshooting, and supporting Windows server environments. Uses administrative tools such as Power Shell, Command Prompt, Registry Editor, and related system utilities to manage configurations, resolve technical issues, support security remediation, and maintain system availability and performance. (15%)
- Handle security incidents by managing tickets in BMC Helix or Remedy, investigating, prioritizing, and documenting findings. Handle the Digital Information Services…
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