End User IT Service Support Technician
Listed on 2026-09-12
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
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End User IT Service Support TechnicianPublished on:
Sep 8, 2026
Country:
United States
Location:
Austin, Texas
Company:
Luminex Corporation
Job Category: ICT
Employment type:
Regular Full Time
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
When you join Diasorin, you are not just filling a role. You are helping build what comes next.
Why Join Diasorin- Build What Matters
- Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
- Innovate with Agility at a Global Scale
- Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
- Grow in a People-Centered Culture
- Thrive in a culture that values accountability, inclusion, and continuous development.
Job Scope
This position is responsible to deliver hands onend user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.
Responsibilities and Duties
Provide tier 2 support for all site related end user services & projects
Support regional needs related to end user services & projects
Troubleshoot and resolve all tickets routed to you according to the established SLAs.
Physical work in office & plant environments including carrying hardware & troubleshooting
Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
Ability to collaborate with IT peers toensuresuccessfullydelivery to our customers
Other duties as assigned
Must work onsite at Diasorin office
Limited travel may be required
Work is normally performed in a typical office work environment
Frequent use of personal computer, copiers, printers, and telephones
Frequent work under stress, as a team member, and in direct contact with others
Physical Demands:
All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs.
Additional physical requirements are listed below:
Pounds lifted (20 to 50lbs)
Vision (Color) on the job isrequiredoccasionally
Education, Experience, Qualifications :
- College Degree or equivalent experience of at least 1 years
- Scientific/Technical/Computer Science or equivalent
- At least 1+ years of relevant experience.
Understanding of Microsoft Office products
Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
Knowledge of and the ability to use remote support tools
Ability tomaintainprinters & work 3rd party printer support vendors
Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
Apple support including Mac Books & iPads is a plus
SCCM application & image delivery is a plus
M365 exposure is a plus
Certification in ITIL, Microsoft, or CompTIA is a plus
Video conferencing solution support, exposure to Teams environment is a plus
Exposure to a change-controlled environment is a plus
Experience with theFresh
Service ticketing system is a plus
Training and Skills
Good interpersonal skills
Operational independence
Time and priority management
Ability to analyze and problem solve
Technology enthusiast
Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national…
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