IT Support Analyst
Job in
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-12
Listing for:
Dawar Consulting
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
IT Support Analyst
Austin, United States | Posted on 09/10/2026
Our client, a world leader in semiconductors, is looking for an “
IT Support Analyst
” based out of Austin, TX
.
6 Months Contract
Company Benefits:Medical, Dental, Vision, Paid Sick Leave, 401K
Summary:This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.
Responsibilities:- Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
- Support Windows 10/11 and macOS environments.
- Image, provision, deploy, and troubleshoot laptops and workstations.
- Support Active Directory, Microsoft 365, VPN, and user accounts.
- Work with endpoint management tools such as SCCM, Intune, and Jamf.
- Manage tickets using Service Now or another IT ticketing platform.
- Provide basic Zoom/Teams and conference-room issue triage.
- Escalate complex issues and document resolutions.
- 2+ years of recent hands-on IT/Desktop Support experience.
- Strong Windows 10/11 troubleshooting experience.
- Experience supporting Mac/macOS.
- Working knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing systems.
- Strong customer service and troubleshooting skills.
- Experience with SCCM, Intune, Jamf, Service Now, Zoom, Teams, CompTIA A+, ITIL, or basic Power Shell/Bash would be a plus.
Windows 10/11, Hands-on Level 2/Desktop Support, Hardware/software troubleshooting
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