Information Technology Support Specialist; Level 2-3- Tiktok Tech Team Job Austin area,Texas USA,IT/Tech

Our company maintains long-term, stable partnerships with many international corporations. Our collaboration with leading technology companies continues to grow. We have successfully integrated top-tier professionals directly into their operational teams, enhancing their capabilities across multiple functions and contributing to shared success.

We are now recruiting a dedicated and detail-oriented IT Support Level 2-Level 3 Specialist to join our client's dynamic technology environment. In this role, you will be responsible for providing advanced technical support, troubleshooting complex IT issues, maintaining system performance, and ensuring reliable IT operations across corporate offices, production facilities, and remote user environments.

The Role:（Trusted by Tik Tok. This role is employed under our company, with daily work based onsite at Tik Tok’s office. —providing you with direct exposure to Tik Tok’s dynamic work environment and teams. It is W2 full time and long-term position）
Work Schedule: 9:00 AM – 6:00 PM (Monday to Friday), One-hour unpaid lunch break.
Salary: $26-36 USD per hour before tax (paid semi-monthly )Benefits:

5 days of sick leave per year

Your primary focus will be on giving support to the internal users of the company addressing their IT inquiries, requests, and incidents promptly through tickets

You’re a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system.

communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues.

You ‘re task driven. Completing assigned tasks on time and managing your own workload

You’re a team player. You’ll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process.

You’re growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations.

You’re a quality seeker. Delivering accurate and exceptional results.

Computer Technology related degree
3-10 years IT support or desktop support experience, experience
Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies
Candidates should be very familiar with corporate network. Network certifications like CCNA are a plus
Excellent communication who can explain complicated IT problems to non-technical individual
Excellent customer service skills with polite manners and able to handle pressure from frustrated users.
Strong IT troubleshooting and problem-solving skills
Great team player who can work in a collaborative culture
Self-motivate, open-to-learn and be receptive to change and improvement
Ability to manage and priorities own tasks and helpdesk issues