Fraud Analyst; Onsite

Join a world-class team in Austin TX, as a Fraud Analyst! The Fraud Analyst within the VR (Virtual Reality) support group plays a key role in building a trusted, abuse-resilient environment for our VR developers. This position is responsible for detecting and mitigating large-scale abuse networks that target the developer ecosystem. Investigating and uncovering abuse vectors such as fraud, collusion, fake accounts, and engagement manipulation.

The ideal candidate is passionate about safeguarding online communities and ecosystems, thrives in fast-paced environments and enjoys solving complex problems related to abuse and integrity.

(Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Fraud Analyst position at Concentrix is the right place for you!

As a Fraud Analyst, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

• Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence.
• Execute complex investigations to understand how abuse is occurring and implement enforcement strategies to detect and mitigate harm.
• Analyze and interpret large datasets to advance investigations, quantify trends or support findings. Execute complex investigations, analyze and interpret large datasets
• Identify opportunities to automate investigative processes.
• Scale investigation capabilities by building and improving operational workflows and actions to auto-resolve false positives and provide context, scaling investigation capabilities.
• Implement effective strategies to prevent and disrupt abuse at scale.
• Synthesize investigative findings and articulate complex and technical information for diverse internal audiences.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.
• Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly
• Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR App / Content Review Specialist role include:

• Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively
• Meti…