Supply Chain & Engineering- Engineering Systems PTC Windchill SLM Manager

We are:

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world.

We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes ough our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology.

We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at

The Work:

We are seeking an experienced Solution Architect with deep expertise in PTC Service Lifecycle Management (SLM) and Arbortext to join our team. In this role, you will serve as the primary technical authority for service information systems, bridging the gap between engineering, service operations, and technical publications teams. You will design and implement end-to-end solutions that streamline how service content is created, managed, delivered, and consumed across the product lifecycle.

Key Responsibilities

+ Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules

+ Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for the production of technical documentation (maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications)

+ Define SGML/XML schemas, DTDs, and style sheets (FOSI/XSL-FO) to support structured content authoring aligned with standards such as S1000D, ASD STE
100, or ATA iSpec 2200 as applicable

+ Collaborate with customers and internal stakeholders to gather requirements, document as-is processes, and design future-state architectures that optimize service content workflows

+ Lead and guide integration efforts between PTC SLM/Arbortext and adjacent enterprise systems (ERP, PLM, CRM, PDM/Windchill)

+ Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms

+ Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices

+ Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to both technical and executive audiences

+ Support pre-sales activities, including demos, proof-of-concept builds, and RFP/RFI responses

Travel Requirements:

Travel is required for this role and could vary up to 75%

Here's what you need:

+ 5+ years of experience in technical solutions architecture, with at least 2 years hands-on with PTC Service Lifecycle Management and/or Arbortext

+ 1+ year experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity

+ 1+ year experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository

+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate degree, must have a minimum of 6 years' work experience)

Bonus Points If:

+ Strong working knowledge of XML/SGML authoring, DTD/schema development, and style sheet customization (XSL-FO, FOSI)

+ Familiarity with technical documentation standards (S1000D, ATA, DITA) and their implementation within Arbortext environments

+ Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms via REST/SOAP APIs

+ Excellent communication skills - able to translate complex technical architectures into clear guidance for non-technical stakeholders

+ PTC certification in Windchill, Service Lifecycle Management, or Arbortext

+

Experience with Servigistics or PTC Service Parts Management for parts catalog and inventory optimization

+ Knowledge of Creo Illustrate or Iso Draw for technical illustration and 3D-to-2D figure workflows

+ Exposure to digital twin concepts and how they intersect with service information…