Project Manager - Functional; Genesys
Listed on 2026-09-13
-
IT/Tech
IT Project Manager, IT Business Analyst
Project Manager - Functional (Genesys experience is preferred)
Long term contract
Hybrid - 3 days onsite / week (Every Tuesday, Wednesday and Thursday is onsite, and Monday, Friday is remote)
No mid layer / No Implementation partners are Involved Mode of Interview:
Mostly 1 round virtual
Scope
Replace the Genesis telephony platform that currently handles:
- Chats
- Emails
- Routing and targeting
- Ensure visibility and reporting across the new solution (business intelligence, dashboards, etc.)
- Project Management (primary critical need)
- Test Automation
- Configuration and Deployment
- Reporting / Business Intelligence / Analytics
- Potential additional technical support roles as the work scales
Project Manager for Blue Nile Role:
Project Manager focused on contact center technology implementation
Core responsibilities
- Drive end‑to‑end project execution for the Genesis replacement
- “Stitch and drive” conversations across technical teams and business partners
- Meet with business partners
- Write BRDs / functional specs
- Coordinate stakeholders and prepare for meetings
- Navigate complex stakeholder landscape (operations, compliance, contingent workforce, procurement)
- Planning, tracking, risk/issue management, status reporting
- Ability to work in ambiguous environments without a fully baked plan
- Can lead and structure conversations with business and technical stakeholders
- Comfortable working with client and cross‑functional partners
- Not just coordination; able to understand enough of the technology to ask good questions
- Can “pull it all together” when domain is new or unclear
- Expe with complex enterprise technology projects, ideally large‑scale implementations
- Background in Genesis telephony or similar contact center platforms
- Understanding of migration from legacy contact center systems (e.g., Genesis Engage end‑of‑life scenarios)
- Enough technical grounding to collaborate effectively with developers
- Strong functional PM skills to drive outcomes, not just tasks
Strong on code / configuration, but lacking in
- Steering conversations
- Navigating stakeholders
- Owning the overall delivery narrative
- Over‑reliance on niche Genesis developers who cannot truly PM the project
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).