Hotel Partner Solutions Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world

The Hotel Partner Solutions Specialist is a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. They will also assist with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

• Assist with issue or incident investigations by gathering and documenting necessary information
• Identify, research, test and escalated bugs to the appropriate team for resolution
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities
• Understand how to proceed with collecting data on customer and employee satisfaction, and support the data collection and analysis process
• Apply technical expertise to resolve service and system disruption in coordination with technical teams
• Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem all the way to a successful resolution
• Contact required resources both inside and outside the company as necessary to resolve the problem
• Develop/maintain support documentation for use by all levels of support personnel
• Identify simple known patterns (a figure, object, word, or sound) that are hidden in other distracting material and understand opportunities for improving services and/or products
• Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions
• Create clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages)
• Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language
• Reports clearly on current work status
• Ask challenging questions when empowered to do so
• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions
• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries
• Assist with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
• Research and analyzes complex technical data using statistical methods
• Identify that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this. See where efficiency and process improvement are needed within their immediate team
• Demonstrate an openness and flexibility to adapting their work to new processes to streamline and be more efficient
• Assist with the development of business area standards and procedures
• Collaborate with team members to co-develop and solve problems
• Proactively reach out to meet peers across environment and collaborates to solve problems

• Demonstrates production and/or data analysis work experience.
• Experience supporting day to day operations in technical environments
• A+ Certification or equivalent
• AWS Foundational
• Collects information to understand problems and identify their origin
• Researches precedents and known solutions for…