Systems Analyst V; Austin

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101

E. 15th St, Austin, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

We are seeking a highly experienced, proactive, and collaborative Dynamics CRM 365 System Analyst (Systems Analyst V) to serve as a senior technical leader within our growing team. Reporting directly to the Dynamics CRM 365 Product Owner, you will be the primary custodian and senior architect of our Microsoft Dynamics CRM 365 environment and the Power Platform.

In this role, you will be responsible for the strategic health, configuration, enterprise security, and administrative governance of the platform. You will serve as the expert technical engine that translates complex business needs into scalable low-code/no-code solutions—leveraging Power Apps, Power Automate, and Dataverse—ensuring we maintain a stable, highly optimized ecosystem across all TWC divisions.

The Dynamics 365 System Analyst (Systems Analyst V) will perform advanced (senior-level) computer systems analysis work. This position may supervise the work of others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

At TWC, our mission is to deliver exceptional value, seamless services and innovative technology solutions to our customers, partners and internal business units. The Dynamics 365 System Analyst V will be physically and organizationally embedded within the Customer Care team. Because Dynamics 365 serves as a core enterprise engine for TWC, this senior role possesses a broad, cross-divisional mandate requiring high-level strategic oversight.

The successful candidate will work closely with the Dynamics CRM 365 Product Owner, Manager, and Microsoft Technology Team to architect, support, optimize, and deliver system configurations for all TWC Business areas and Workforce Solutions Boards.

• Architect and manage complex Dynamics CRM 365 security models including security roles, business units, field-level security profiles, and team assignments (coordinating with IT Teams for base M365 license provisioning and Entra  management)
• Oversee and strategize enterprise environment lifecycle management, including provisioning, sandbox refreshes, and the deployment of managed/unmanaged solutions across Development, Testing, and Production environments.
• Design and strictly enforce Application Lifecycle Management (ALM) and enterprise governance frameworks to ensure safe, scalable deployment pipelines.
• Proactively monitor platform health, system storage capacity, API limit consumption, and overall performance, serving as the highest-level escalation point for troubleshooting system anomalies.

• Partner strategically with the Product Owner, Manager, and business unit leadership to translate high-level user stories and complex functional requirements into solid, scalable system configurations.
• Architect, create, and modify system components including custom tables (entities), columns (fields), forms,…