Application Support Analyst

Posting 21347
-Posted
09/11/2026

- Health & Human Services Comm

- TIERS Elgblty Apps Staff

- Computer and Mathematical
- Other Locations (1) -c. $5000 - $6999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

Functional

Title:

Application Support Analyst
Job Title:Systems Analyst IV
Agency:Health & Human Services Comm
Department:TIERS Elgblty Apps Staff
Posting Number:21347
Closing Date:09/25/2026
Posting Audience:Internal and External
Occupational Category:Computer and Mathematical
Salary Range:$5,098.66-$8,304.83
Pay Frequency: Monthly
Salary Group:TEXAS-B-23
Shift:Day
Additional Shift:None
Telework:
Travel:Up to 10%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Exempt
Facility

Location:


Job Location City:AUSTIN
Job Location Address:1609 CENTRE CREEK
Other Locations:Austin
MOS Codes: ,X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB
10,CYB
11
ISM,IT,Z Prefix

Assists with Legislative inquiries/duties. Responds to DFPS inquiries regarding Medicaid benefits (Adoption Assistance, Foster Care, Permanency Care Assistance). Responds to Data Integrity inquiries. Generates and distributes reports/data files as needed. Manage Office Resources (MOR)/TIERS Security:
Monitors and processes service desk tickets, researching and performing troubleshooting functions to resolve issues; provides guidance to Business areas requesting clarification of TIERS Security and MOR roles/functionality; provides consultation to other areas of IT-SSA and Business areas regarding system modifications.

Serves as a Subject Matter Expert (SME) on HHSC assistance programs (Medicaid, TANF, SNAP, etc), providing guidance to external and internal business areas and system users to determine action to resolve various case exception(s). (25%)

Serves as an assistant Systems Analyst for the TIERS Business Support/Security MOR Unit. (25%)

Assists in completing tasks and resolving issues pertaining to Foster Care/Adoption Assistance programs. (25%)

Provides support as needed to the Business Automation legislative liaison. (25%)

Knowledge of Health and Human Services IT Applications and eligibility systems (TIERS, State Portal, ). Skill in communicating effectively both orally and in writing. Ability to work professionally with a broad range of stakeholders. Ability to establish and maintain effective and harmonious working relationships. Ability to gather, assemble, correlate and analyze facts. Ability to research, prepare, and direct information effectively. Ability to develop and evaluate procedures and processes.

Skill in developing creative and workable solutions to complex problems and issues.

Ability to provide consultation to other Social Services Applications staff.

Ability to analyze and interpret technical information system documentation/specifications.

Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users.

Knowledge of HHSC automated systems and reports.

N/A

P referred graduation from an accredited four-year college or university with major…