AI Operations Strategist

My client is a growing enterprise organization is seeking an AI Operations Analyst to help drive the adoption, support, and operational management of AI technologies across the business. This is a unique opportunity to work directly with organizational leadership and serve as a key contributor to the company's enterprise AI strategy.

This role is ideal for someone who enjoys combining AI enablement, business analysis, user support, process improvement, and operational coordination. You'll help employees successfully adopt AI tools, evaluate new use cases, support proof-of-concept initiatives, and ensure AI resources are managed efficiently and responsibly.

• Serve as the first point of contact for new AI use cases and project requests.
• Meet with stakeholders to understand business challenges and identify opportunities for AI-driven solutions.
• Gather requirements, document business needs, and coordinate project intake activities.
• Route qualified opportunities to appropriate technical and business teams for evaluation and prioritization.

• Support employees in adopting AI tools and best practices.
• Deliver onboarding sessions, training materials, and AI literacy programs.
• Help users identify practical AI applications within their workflows.
• Act as a trusted resource for AI-related questions and guidance

• Manage AI tool access requests and approval workflows.
• Support onboarding and offboarding activities for AI platforms.
• Assist with license management, utilization tracking, and seat assignment across enterprise AI tools.
• Support day-to-day platform administration and user provisioning activities.

• Assist with evaluation and execution of AI proof-of-concept initiatives.
• Coordinate stakeholder feedback and track project progress.
• Help prepare sample datasets, testing scenarios, and documentation.
• Support implementation efforts for new AI capabilities.

• Track adoption metrics, usage trends, and operational KPIs.
• Generate reports on platform utilization and AI program performance.
• Maintain SOPs, process documentation, FAQs, and knowledge-base content.
• Support AI governance, compliance reviews, and access audits.

1-3+ years of experience in:

• IT Operations
• Technical Support
• Help Desk
• Business Analysis
• Operations Analysis
• Business Systems
• Hands-on experience using Generative AI tools such as ChatGPT, Microsoft Copilot, Gemini, Claude, or similar technologies.
• Experience managing multiple requests, tickets, or projects simultaneously.
• Strong communication skills and ability to work with both technical and non-technical stakeholders.
• Experience gathering requirements, documenting processes, or improving workflows.

• Experience with user onboarding/offboarding and access management.
• Exposure to software licensing or SaaS administration.
• Experience creating reports in Excel, Power BI, or similar tools.
• Familiarity with automation tools such as Power Automate, Zapier, Make, or other low-code platforms.
• Background in AI adoption, change management, digital transformation, or process improvement initiatives.
• PMP, AI, Change Management, or related certifications are a plus.