Lead Insights Analyst

• The Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You’ll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance
• This is a high-visibility individual contributor role with direct business impact. You’ll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need
• Lead ad-hoc and deep-dive analyses to answer high-priority business questions
• Build predictive models and forecasts to support planning and decision-making
• Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers
• Partner with cross-functional stakeholders across Customer Success and Cloud leadership
• Translate complex analytical findings into clear strategic recommendations for executives
• Own projects end-to-end, from problem framing through executive presentation

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Demonstrated experience in variance analysis, impact analysis, and root cause analysis

Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)
Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting

Proven business partnering skills — experience acting as a strategic partner to cross-functional teams

Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories

Strong stakeholder management skills across varying levels of seniorityA curious, ownership-driven mindset with the ability to mentor junior analysts7–10 years of experience in data analytics, business analytics, or a related field

Expertise in a major visualization tool (Tableau, Power BI, etc.)Extensive experience writing complex SQL queries

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position

Direct experience (2+ years) in data engineering

Tableau certification (Desktop Specialist/Professional)
Experience working with cloud data sources

Strong interest in emerging technologies and applying AI to analytics work