Implementation Specialist

Responsibilities

• The Implementation Specialist ensures the successful onboarding and adoption of our Fourth solutions
• As the customer’s primary point of contact, the role is responsible for system configuration, customer training and support, driving operational readiness, and ensuring a high-quality experience that maximizes employee adoption
• Working closely with customers and internal teams, the Implementation Specialist establishes strong project foundations, identifies risks early, and drives implementation efficiency, customer confidence, and long-term value
• Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third‑party integrations
• Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing
• Coordinate with third‑party vendors to support integrations and help remove blockers that could delay implementation
• Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently
• Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions
• Support customers through early change management activities to help drive adoption and maximize value from the platform
• Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation
• Contribute to customer‑facing knowledge‑based articles and solution documentation to support self‑service and best‑practice adoption
• Measures of Success
• Customer Readiness:
  Customers complete onboarding with confirmed readiness, clear responsibilities, and approved handover documentation
• Implementation Efficiency:
  Early solution design, setup and accurate data collection and validation enable smooth project transition with minimal rework or delays
• Reduced implementation friction through proactive planning and meeting SLAs for prompt customer response time
• Customer Experience & Value:
  Customers receive a positive implementation experience and demonstrate confidence and clarity in Fourth’s implementation approach

• Employee Assistance Program
• Paid Time Off
• Charity Days
• Paid Maternity/Paternity Leave
• Birthday Off
• Refer a Friend Bonus
• Medical Care Insurance
• Corporate and Team-building Events
• Corporate Discounts
• Health and Wellbeing Initiatives
• Retirement Plans

• Self‑motivated and able to work independently, managing priorities and delivering to agreed timelines with a proactive approach.
• Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices.
• Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery.
• Configure solutions and guide customers through system setup, validation, and go‑live readiness.
• Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables.
• Detail‑oriented, organized, and quality‑driven, with a strong focus on accuracy and standards of excellence.
• Professional, approachable, and adaptable, with a flexible mindset in a fast‑paced environment.
• 3–5 years of experience in a customer‑facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment.
• Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage.
• Demonstrated ability to guide customers through change and influence adoption of new processes or technology.
• Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques.
• Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams.
• Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement.
• Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus.
• Fluent in written and spoken English; additional language skills are a plus.