IT Support Engineer; Hybrid Austin

IT Support Engineer (Hybrid Austin) (BH-20555)

IT Support Engineer

We are seeking an IT Support Engineer to deliver a reliable, secure, and user-friendly technology experience across the organization. This hands-on role will focus on end-user support, Apple device management, employee onboarding and offboarding, identity and access management through Okta, and administration of Google Workspace.

The ideal candidate is a service-oriented problem solver who communicates clearly, works independently, and takes ownership of issues from initial request through resolution. You will serve as a trusted technical resource for employees while helping maintain secure, scalable IT processes.

This is a hybrid position based in Austin, Texas, with three days onsite and two days remote each week.

• Provide responsive, friendly technical support to onsite and remote employees.
• Troubleshoot macOS, hardware, software, account access, connectivity, and peripheral issues.
• Manage support requests from initial diagnosis through resolution, keeping users informed throughout the process.
• Identify recurring issues and develop documentation or process improvements to reduce future support needs.
• Coordinate hardware repairs, replacements, and vendor support when necessary.

• Deliver a smooth IT onboarding experience, including laptop preparation, account provisioning, software installation, and new-hire orientation.
• Manage employee offboarding by disabling access, recovering equipment, and protecting company information.
• Maintain standardized onboarding, offboarding, and role-change procedures.
• Ensure access and device configurations comply with company security requirements.

• Deploy, configure, secure, and support Apple Mac Books.
• Administer an Apple-focused mobile device management platform such as Kandji, Jamf, Iru, or a comparable solution.
• Manage automated device enrollment, application deployment, operating-system updates, security policies, and device compliance.
• Purchase, inventory, assign, and track company-owned laptops, accessories, and other IT equipment.
• Maintain accurate hardware asset and lifecycle records.

• Administer Okta, including user accounts, groups, application assignments, multifactor authentication, and access policies.
• Troubleshoot single sign-on, authentication, and application-access issues.
• Support joiner, mover, and leaver processes across business applications.
• Conduct access reviews and maintain appropriate role-based access controls.
• Document and follow change-management and access-control procedures.

• Serve as a primary administrator for Google Workspace.
• Manage users, groups, shared resources, licenses, security settings, and organizational policies.
• Troubleshoot Gmail, Google Drive, Calendar, Meet, and other Workspace applications.
• Monitor platform health, account activity, storage, and security alerts.
• Help employees use Google Workspace effectively and securely.

• Maintain clear internal IT documentation, knowledge-base articles, and user training materials.
• Partner with Security and Compliance teams to implement technical controls and address audit requirements.
• Support security reviews, risk assessments, evidence collection, and remediation activities.
• Assist with the implementation and administration of centrally managed business applications.
• Evaluate new tools and recommend improvements to the employee technology experience.
• Provide basic support for office networking, conferencing, printing, and related workplace technology.

• At least two years of professional IT support, help desk, desktop support, or IT operations experience.
• Strong hands-on experience supporting and troubleshooting Apple Mac computers in a business environment.
• Experience administering Okta or a comparable identity and access management platform.
• Experience administering Google Workspace in a professional environment.
• Experience with Apple device management platforms such as Kandji, Jamf, Iru, or similar.
• Working knowledge of user provisioning, single sign-on, multifactor authentication, and role-based access control.
• Experience supporting employee onboarding and offboarding processes.
• Familiarity with hardware inventory, procurement, and asset-lifecycle management.
• Foundational understanding of networking concepts, including Wi‑Fi, DNS, DHCP, and VPN…