RevOps Systems Analyst

About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a

B) messages a month.

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

Zello keeps frontline and deskless teams connected through voice-first, push-to-talk communication. Behind that business sits Hub Spot, and today it runs on workarounds: automations patched by hand, integrations that break quietly, and data quality nobody owns end to end. This role exists to own the CRM as a system, so that revenue decisions rest on data people trust and the AI automations we are building can actually run on it.

You would be one of two people on the Revenue Operations team, reporting directly to the Chief Revenue Officer. The other seat owns forecasting and analysis. You own the systems those numbers come out of.

• Inventoried and rebuilt the Hub Spot workflows and automations the business depends on, each one documented with its owner and its dependencies, and retired the manual patches holding them together.

• Established a CRM data quality standard that holds: required fields defined by object and stage, a weekly exception report people act on, and stale or incomplete records down to an agreed threshold.

• Rebuilt and instrumented the integrations between Hub Spot and the rest of the stack, so data moves without manual reconciliation and a failed sync raises an alert instead of being discovered three weeks later.

• Made the CRM solid enough to build AI on, with at least two AI-driven go‑to‑market automations running in production against Hub Spot data and no human correcting them in the loop.

• Taken ownership of the Rev Ops intake queue with a published response standard, so Sales, Customer Success, and Marketing get answers without escalating to leadership.

• Own Hub Spot as the administrator of record: workflows, objects and properties, lifecycle stages, list architecture, permissions, and sequences.

• Own the data flowing in and out of the CRM, including the integrations with the website, Gong, Aircall, billing, and our BI layer in Omni.

• Find the root cause when data goes wrong, and build the recurring audit that catches it next time rather than cleaning it up by hand again.

• Build and maintain automations with APIs, webhooks, and light scripting where native Hub Spot tooling runs out.

• Partner with the AI and Data team on the data structures and field integrity that AI‑driven go‑to‑market automations depend on.

• Run the Rev Ops request queue for Sales, Customer Success, and Marketing, and decide what gets fixed properly versus worked around.

• Hold the data standard when a team wants an exception, and explain the tradeoff in terms of what it costs downstream.

• Support lead and list operations, from event intake through upload, so records enter the CRM clean.

• You have administered Hub Spot hands‑on in a revenue operations context, and you can walk through a workflow architecture you built and what you would do differently now.

• You bring 2 to 4 years in Rev Ops, Sales Ops, or CRM operations, ideally in B2B SaaS.

• You fix the cause rather than the symptom, and you build the check that catches the problem next time instead of doing the cleanup twice.

• You have connected a CRM to other systems through APIs, webhooks, or an integration platform, and you know how those…