CRM Analyst

Leap Event Technology is a remote-friendly company. This position is open to any candidate in the United States.

Leap Event Technology is redefining what it means to be an event creator by empowering organizers to take control of their entire event experience. With our powerful ticketing, engagement, mobile apps, and cashless products fit for any event, creators can transform the attendee experience and become leaders in their industry. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL use our ever-evolving solution to drive nonstop engagement, reach expansive audiences, and gain more revenue.

We are a diverse team of event goers and experts who are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.

The CRM Analyst will work primarily with our Leap Marketing and Analytics team, which partners with sports teams, venues, and entertainment companies on one-to-one interactive marketing. From email marketing to online advertising to database analysis, industry leaders such as Madison Square Garden, the New York Jets, Major League Soccer, the GRAMMY Museum, and Foxwoods Resort Casino rely on Leap Event Technology to turn their customers into loyal fans.

In this role, you’ll manage a mix of sports and entertainment clients and own the day-to-day Microsoft Dynamics 365 administration for multiple client environments. You’ll serve as a primary Dynamics resource on a team that supports both Dynamics 365 and Salesforce, giving you the chance to collaborate with and learn from experienced cross-platform CRM experts. Sound interesting? Let’s talk.

Including but not limited to:

• CRM System Design/Optimization – working across departments to gather business requirements and translate them into Dynamics 365 solutions that improve efficiency. This includes configuring tables, columns, relationships, forms, views, dashboards, business rules, Power Automate cloud flows, and model-driven apps.
• Security & Access Management – maintaining the Dynamics 365 security model, including business units, security roles, teams, and field-level security, and managing users and access across multiple client environments.
• Solution & Environment Management – packaging customizations into solutions and deploying changes between development, test, and production environments using the Power Platform admin center.
• Data Management – importing, cleaning, deduplicating, and maintaining CRM data quality using tools such as the Dynamics 365 import wizard, Xrm Tool Box , or Kingsway Soft.
• Data Analysis – mining system data (transactional, demographic, etc.) to identify trends that help drive business decisions.
• Customer Segmentation – using transactional, behavioral, demographic, and geographic data to build marketing lists and segments and to develop and implement sales campaigns.
• Lead Strategy – working with clients to develop outbound campaign plans based on available internal sources (past buyers, opt‑ins, etc.) and external sources (third‑party lists, form software, Live Analytics, Experian, Full House, etc.).
• Lead Management/Distribution – building multi-channel campaigns within clients’ Dynamics 365 environments and routing leads to sales staff based on the agreed‑upon lead strategy.
• Reporting – developing and delivering reports, views, and dashboards (including Power BI where applicable) that capture key sales and marketing metrics such as sales rep productivity, campaign performance, and customer touch points.
• Training – training…