Programmer Analyst II

Description

Programmer Analyst II |

Location:

11149 Research Blvd, Austin, TX, 78759|

Schedule:

Monday
- Friday 7:30am-4:00pm | Salary Range: $70,000-$87,500 | FLSA Status: Exempt

At Austin Telco Federal Credit Union
, we’re dedicated to making a positive impact on our members, our community, and each other. We’re looking for a Programmer Analyst II with strong Power On programming expertise to develop and support critical technology systems, troubleshoot complex technical issues, and maintain reliable and efficient system performance. If you enjoy solving problems and collaborating with others to support technology solutions, come grow with us and make a difference every day!

• Maintain, troubleshoot, and configure the Symitar system to ensure availability for members, end-users, and critical service providers.
• Develop, modify, and maintain Symitar core banking applications and utility programs, including Sym Xchange API, Power On, Power Frame Docs/Micro Apps, and OpCon.
• Identify system inefficiencies and implement improvements to optimize core performance and related services.
• Administer and support automation, optical, teller capture systems, Sym Connect/Sym Xchange operations, and Symitar front/back-end applications.

• Provide Tier 1 and Tier 2 support for Symitar and other critical applications through the help desk.
• Serve as an escalation point for complex application support needs.
• Identify problems and determine corrective actions, including developing custom programs when appropriate.
• Collaborate with vendors to implement new software, troubleshoot issues, and support organizational initiatives.

• Review code for quality assurance and ensure development aligns with SDLC methodologies, programming principles, and best practices.
• Maintain accurate technical and procedural documentation for supported systems and applications.

• Provide mentorship and training to junior-level staff.
• Work cross-functionally with internal teams to support system needs and project initiatives.
• Participate in required AML/BSA compliance training.
• Provide on-call support as necessary.

Employees must perform the essential duties of this position in a manner that consistently demonstrates Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

• Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent work experience
• Three to five years of experience with software development
• Proficiency in Power On and HTML/CSS3/Java Script
• Strong understanding of SDLC methodologies (waterfall or agile)
• Strong organizational, analytical, written, and verbal communication skills
• Ability to multitask, follow through, and meet aggressive deadlines
• Ability to work nights, weekends, and off-hours as needed for month-end, quarter-end, and system processing
• Strong interpersonal skills and ability to work effectively on cross-functional teams
• Requirement to work nights, weekends, and/or off-hours, with minimal supervision. Month-end (ME) and quarter-end (QE) processing, including statement generation and reports, updates, etc., will require a flexible work schedule.

• Working knowledge of SQL, C#, Java, or other programming languages
• Knowledge of operating systems
• Knowledge of relational database management systems
• Prior experience with credit union operations (IT, Accounting, Member Services, Operations, Lending, Audit, Marketing, Fraud, Collections, day-end/month-end/year-end)
• Experience supporting Symitar-related systems, automation tools, or teller capture systems
• Experience collaborating with vendors on software…