Server Platform Engineer

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Family:
Systems and Security

Job Profile

Title:

Systems Engineer I

Job Posting

Title:

Server Platform Engineer - Location/ Division Specific Information
- Austin TX/ P03

Jabil is seeking a Server Platform Engineer who will directly contribute to the transformative growth within our Enterprise and Infrastructure division by applying unique and innovative approaches to solving problems of server solutions for our customers. You will be responsible for contributing to the end-to-end definition, development and customer sample validation of server and rack level solutions spanning multiple customers and manufacturing regions.

You will also be responsible for interfacing with customers, sales, marketing, CTO, and product engineering teams to ensure your deliverables meet the creative solutioning and optimal performance expected of our customers.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

• Serve as a trusted technical advisor to lead systems engineering/management, guiding customer solutions focusing on application, storage, and networking performance.
• Perform system assembly, system-level validation, and debug of server platforms to support customer samples and solution validation.
• Own end-to-end customer escalation management, including issue triage, root cause analysis, supplier coordination, and critical bug resolution.
• Lead maintenance release activities, including technology transitions, supply continuity, and implementation of approved design updates.
• Engage directly with customers and partners to understand business needs and demonstrate Jabil's solution capabilities.
• Drive pre-sales technical activities to identify and enable new design opportunities in collaboration with sales teams.
• Develop and maintain strong technical relationships with key customer accounts and support account growth objectives.
• Ensure timely and successful delivery of development efforts for both new and sustaining products.
• Translate customer requirements into scalable technical solutions, partnering closely with sales, architecture, and business unit teams.
• Deliver technical presentations, training, and updates to customers, partners, and internal stakeholders.
• Design and develop customer sample systems and define activities required to transition solutions to mass production.
• Provide onsite and ongoing customer support, including issue resolution and technical guidance.
• Manage and track firmware, BIOS, and BMC updates throughout the product lifecycle.
• Continuously evaluate emerging technologies and tools to drive innovation and improve solution effectiveness.
• Support global customer engagement, including up to 10% domestic and international travel.

Education:

BSEE, BSCS or equivalent is required

Experience:

5+ years of related engineering experience

Excellent verbal and written communication skills

Experience working in multi-site and multi-cultural environments

Proven ability to work within a fast-paced and ambiguous business environment

Knowledge, Skills, Abilities:
Exposure to architecture, design and configuration and deployment of server, storage and networking systems

Working knowledge of server products including embedded remote management standards, interfaces and applications

Expertise into all aspects of server and storage system performance, including raw, synthetic and application proxy workloads, performance analysis, debug and optimization from the device to the application level

Facilitation of test results databases and visualization technologies to enable rapid decision making and conclusions

Expertise with Linux operating systems, related applications and script development

Ability to travel up to 10% both domestic and international