Automotive Call Center Supervisor
Job in
Austin, Travis County, Texas, 78716, USA
Listing for:
SNI Companies
Full Time
position
Listed on 2026-01-25
Job specializations:
-
Insurance
Risk Manager/Analyst
Job Description & How to Apply Below
Claims Analyst
SNI Companies has partnered with an amazing north Austin third party Automotive Warranty firm with an outstanding reputation and established client base across the country to add a new full-time addition to the team!
Hybrid work schedule, Competitive Salary, Bonuses and Benefits package
In this role you will support product development, quality control, and cost management strategies across the organization.
This position has the potential for supervisory responsibilities in the future.
Are you the Ideal candidate?
Minimum 3-5 years of claims experience, call center environment preferred.
Experience in data analysis, preferably within warranty claims or a similar industry.
Advanced Excel Skills.
Experience with visualization tools like Power BI, Tableau, Zoho, or similar platforms is a plus.
Knowledge of warranty claims processes, or automotive/consumer product warranties is a plus.Must have excellent verbal and written communication skills.Critical thinking skills.Ability to read and understand contractual language.Maintain high and consistent production level as assigned.Gather, process, and analyze warranty claim data to identify trends in claims and client accounts.Present findings to management and other stakeholders, translating data into actionable insights.Manage claims reporting, including preparing and distributing monthly, weekly, and ad hoc reporting to internal teams and external clients.Track and analyze Key Performance Indicators (KPIs) related to examiner performance and Claims Center service response times (SLAs).Review warranty claims history for dealer partners upon request.Collaborate with Claims Management, Sales, and Risk teams to provide data-driven recommendations for process improvements and cost reduction.Assist the Claims Manager and Director with scheduled and unscheduled internal and external claim file audits.Conduct trend analysis to identify potential adverse claims results or operational improvement opportunities.Maintain a continual working knowledge of products and services.Mentor and assist with training and coaching of examiners.Seniority level
Associate
Employment typeFull-time
Job function
Administrative, Analyst, and Customer Service
Industries
Insurance and Insurance Carriers
Referrals increase your chances of interviewing at SNI Companies by 2x.
Benefits
- Medical insurance
- Vision insurance
- 401(k)
- Disability insurance
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