Field Property Claims Adjuster ; San Angelo, TX

Job Conditions

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position may be filled at the Field Claims Specialist, Property, I or II level, depending on candidate experience and qualifications.

• 1–5 years of property claims handling or adjusting experience, with increasing complexity and autonomy based on level.
• Proficiency with Xactimate and experience writing estimates independently from start to finish.
• Background in residential construction, roofing, remodeling, or water mitigation is strongly preferred.
• Demonstrated ability to deliver exceptional customer service in challenging situations.
• Strong written and verbal communication skills, with the ability to explain complex information clearly and empathetically.

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Field Claims Specialist, you'll investigate and resolve personal lines property damage claims on the phone and in person.

• Handles all assigned claims, promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars or training session.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigative Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims systems and related business systems.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

Reports to Claims Manager. Individual contributor role.

Undergraduate degree or equivalent experience.

State licensing where required. Successful completion of required/applicable claims certification training/classes.

One to three years of related property claims handling experience. Experience in a customer service environment including flexible work schedules and extended hours preferred.

Familiar with customer service principles. Demonstrated knowledge of claims handling and claims best practices. General understanding of insurance theory and practices, insurance contracts and their application. Validated knowledge of insurance contracts, construction terminology and estimating practices. Knowledge of claims systems. Confirmed ability to meet customer needs and provide…