Claims Processor

The Texas Municipal League Intergovernmental Risk Pool, located in Austin, is a public entity risk pool providing workers’ compensation, liability, and property coverages to more than 2,800 Texas local government entities.

We are seeking a Claims Processorto perform specialized duties in support of the processing of member liability and property claims.

• Reviews and processes assigned auto claims.

• Sets up exposures and reserves.

• Confirms salvage is ready for pick up, equipment and decals are removed, follows up with receipt of titles, and tracks salvage recoveries

• Contact claimants to advise of claims procedures.

• Processes payments based on provided estimates.

• Answers the telephone and provides information and assistance.

• Prepares total loss evaluations using online resources.

• Coordinates the provision of rental vehicles to claimants and Members.

• Reviews and processes assigned General Liability Claims (for the potholes & glass).

• Reviews and processes third-party subrogation demands for payment.

• Performs duties as assigned.

• Knowledge of liability and property claims processing principles.

• Knowledge of insurance principles.

• Knowledge of customer service principles and practices.

• Knowledge of auto damage appraisal principles.

• Knowledge of Claims Center and Microsoft suite, i.e. Word and Excel

• Skill in decision-making and problem-solving.

• Skill in interpersonal relations and in dealing with the public.

• Skill in oral and written communication

• Knowledge and level of competency are commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Texas for the type of vehicle or equipment operated.