Property & Causality Claims Adjuster

Overview

Job Title: Claims Adjuster

Duration: 1 year

Job Schedule: Fully Remote

Job

Hours:

40 hours per week, M-F. Start and end times are flexible but typically 9-6 ET.

Interview Process: Virtual

About the Job: The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.

• Meeting or exceeding daily claim targets
• Providing guidance, oversight, and final approval authority to non-licensed claims processors from Gen Pact, AdStrat, or Healthy Paws
• Obtaining and maintaining advanced adjuster licenses according to state and municipality requirements
• Ensuring claims are compliant and adjudicated following standard operating procedures
• Identifying process improvement opportunities and implementing solutions

• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
• Property and Casualty License
• Ability to effectively communicate with pet parents
• Problem solving and decision-making skills
• Organizational and time management skills
• Basic IT skills — confident in managing basic functions independently in a fully remote role (attaching files, editing documents, screen sharing, escalating tech concerns)
• Experience with ERP or CRM systems a plus

• Veterinary knowledge or experience evaluating medical records a plus
• 2+ years of customer service or call center experience
• High school diploma or equivalent work experience

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting